Magnet Didn't Stick to Plastic = Listing Deactivated?
We had a Magnetic Calendar with great performance – consistently low NCX (as low as 1.63%) and strong sales (around 1000 units/month). Suddenly, the listing was deactivated based solely on a single customer complaint that it didn't work on their plastic door.
It was pretty clear that magnets don't stick to plastic, and deactivating a popular, well-performing product over one complaint out of potentially thousands of sales felt excessive and unreasonable.
However, when appealing, we still admitted it's our problem and chose the option provided by Amazon that we had "misleading listing details.." and added a warning to the listing: 'For use on magnetic surface only' hoping to get it reactivated quickly. Although we didn't feel the listing was truly misleading about basic physics. We just want to get it back up and selling. Unfortunately, despite multiple appeals since then, we keep receiving rejections from Amazon's review team.
Has anyone experienced a similar situation or have any suggestions on how to resolve this? Any advice would be greatly appreciated. Thank you!
Magnet Didn't Stick to Plastic = Listing Deactivated?
We had a Magnetic Calendar with great performance – consistently low NCX (as low as 1.63%) and strong sales (around 1000 units/month). Suddenly, the listing was deactivated based solely on a single customer complaint that it didn't work on their plastic door.
It was pretty clear that magnets don't stick to plastic, and deactivating a popular, well-performing product over one complaint out of potentially thousands of sales felt excessive and unreasonable.
However, when appealing, we still admitted it's our problem and chose the option provided by Amazon that we had "misleading listing details.." and added a warning to the listing: 'For use on magnetic surface only' hoping to get it reactivated quickly. Although we didn't feel the listing was truly misleading about basic physics. We just want to get it back up and selling. Unfortunately, despite multiple appeals since then, we keep receiving rejections from Amazon's review team.
Has anyone experienced a similar situation or have any suggestions on how to resolve this? Any advice would be greatly appreciated. Thank you!
6 replies
Seller_rI7BZIczK8iAC
Amazon sent you an email about this listing deactivation. For better understanding copy and paste it here.
Seller_rI7BZIczK8iAC
It has been deactivated in the meantime because you didn't do what Amazon asked for within 7 days.
That process is called "address the violation".
Now find a solution yourself. Amazon gave you all in hand and you didn't take the chance.
Levi_Dylan_Amazon
Hello @Seller_jszICLbRXNziS,
Thank you for sharing the concerns you are experiencing with a defective product complaint.
However, when appealing, we still admitted it's our problem and chose the option provided by Amazon that we had "misleading listing details.." and added a warning to the listing: 'For use on magnetic surface only' hoping to get it reactivated quickly. Although we didn't feel the listing was truly misleading about basic physics. We just want to get it back up and selling. Unfortunately, despite multiple appeals since then, we keep receiving rejections from Amazon's review team.
Has anyone experienced a similar situation or have any suggestions on how to resolve this? Any advice would be greatly appreciated. Thank you!
I see that despite multiple appeal attempts, your listing remains deactivated and you are seeking guidance with what will be required to get this resolved. I understand that the restriction of this ASIN is impacting your business and causing frustration for you, so I would like to learn more and offer assistance.
So that I can review the details, can you please provide me with the affected ASIN or associated case ID? If you do not have a case created as of yet, I suggest to do so and share the case ID with me. Please include all of the appeal details in the case as well.
Typically, for defective complaints you will be required to submit a questionnaire, selecting the accurate root cause and what led to the complaint. After that, you will need to select what you have done to resolve this issue and prevent further complaints such as this. Also, attaching proof that you have implemented the changes will be required.
Please note: For defective complaints, you must submit invoices along with corrective action proof. The invoices must support your sales for the affected ASIN in the last 365 days.
Can you share with me what you selected for the root cause and which type of proof you submitted to show you've resolved the issue? Did you submit invoices for the product in the same submission?
I look forward to learning more so I may support you with this situation. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
