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Received Intellectual Property Complaint – Product on trademark
My account Received an Intellectual Property Complaint – Product on Trademark, and my listing was removed. My listing was removed in error since I contacted the right owner, Li Chen, and he said that he did not make any complaint against my listing nor hire any agent to do so. It seems that the complainant is an unfair competitor. The product under ASIN B09HC9T2GW is personalized, enabling customers to include their names on the final item, so it does not feature any other's trademark.
I have submitted many appeal letters in the appeal section but received the same response. I requested a call with the Account Health Specialist but no one answered me. This is stuck, please support @Dougal_Amazon
ASIN: B09HC9T2GW
Complaint ID: 15966449471
4 replies
Emet_Amazon
Hello @Seller_Ns0AUSbfVKtdL,
Thank you for posting your concerns with your trademark complaint.
I have reached out to the appropriate teams to review the situation a bit further. This team should follow up with your via your performance notifications in seller central. They should also provide me guidance on the situation, so once I have an update, I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Ns0AUSbfVKtdL
Hello Emet,
Please notify me as soon as your team finishes their review on my case.
I submitted many appeal letter through the LOA field, but it seems like they didn't read my letter. I just want to prove that I would never have intent to violate Amazon's policies or anyone's rights.
Thank you.
Emet_Amazon
Hello @Seller_Ns0AUSbfVKtdL,
Thank you for following up on the situation.
Please notify me as soon as your team finishes their review on my case.
I submitted many appeal letter through the LOA field, but it seems like they didn't read my letter. I just want to prove that I would never have intent to violate Amazon's policies or anyone's rights.
I have received some information surrounding your situation. The review teams have taken a look at the ASIN and violation, finding that your information and the ASIN itself were in compliance with our policy and accepted. The ASIN at this time should be active, and our review team confirmed the account health should not be clear of the violation itself.
Since I do have limited visibility, I would ask if you are still seeing this violation or the ASIN is still inactive to please take a screenshot of any continued issues so I and work with the correct teams to resolve the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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