False IP Trademark Complaint from Competitor to Remove Our Listing
Hello,
Recently received an false/fradulent IP Trademark Complaint to remove a listing. The issue is after doing some research the complaint is from another 3rd party seller who apparently is selling the same item possibly on Amazon as well as on his website. The competitor doesn't own the trademark or an agent to the company that owns it and also never purchased the ASIN from me on Amazon where they should have been allowed to file this complaint. I'm confused how Amazon allowed this person to file this blatantly fraudulent/false trademark complaint without any verification. This is a very frustrating situation that I'm hoping someone can help look into. Thank you.
Case ID: 16747801281
1 reply
Roxy_Amazon
Hello @Seller_OH6miAgPqwbQ8,
Thank you for bringing this concerning situation to our attention. We understand how frustrating it must be to receive what you believe is a false or fraudulent IP Trademark Complaint, especially when it appears to be from a competitor who may not have the authority to file such a claim. Your questions about Amazon's verification process for these complaints are valid and important.
After looking into your case with the responsible team, We've discovered that an appeal has not been submitted for this violation. To address this situation effectively, I kindly request that you file an appeal detailing why you believe you did not violate any trademark rights. Additionally, please submit one of the following documents to support your case:
- A Letter of Authorization (LOA) or Licensing Agreement (LA) from the Rights Owner authorizing you to sell the product.
- An invoice for the products sold under this ASIN.
- An Order ID from Amazon.
- Your registered Trademark number (if applicable).
Once you've submitted your appeal and received a response, please let me know. I'd like to personally follow up on this case to ensure it's handled appropriately.
Fore more information please visit the page Intellectual Property Policy for Sellers.
Thank you for utilizing the Sellers Forum to address this issue. Our community and I are here to provide further clarification if needed. We appreciate your patience as we work to resolve this matter.
Best,
-Roxy
