Enroll in FBA Returnless Resolutions by price in the US
Starting today, you can enroll in Fulfillment by Amazon (FBA) Returnless Resolutions by price in the US store. Set a price between $1.00 and $75.00 to control how customers are offered a returnless option.
With this program, you grant customers a refund and allow them to keep the item, saving you the fees associated with high return rates, customer returns processing, storage, and removals. You can set different price thresholds based on your return costs.
Some products aren't eligible, including:
- Dangerous goods (hazmat)
- Recalled products
- Gift cards
- Heavy and bulky
- Items with an average sales price above $75
We monitor refund requests for signs of fraud and only offer returnless resolutions to eligible customers who don't have a history of returns abuse.
To enroll in FBA Returnless Resolutions by price:
- Go to FBA returns evaluation & ownership settings.
- Select Enable returnless resolutions by price.
- Set a Maximum item price.
- Select Update.
For more information, go to FBA Returnless Resolutions.
Enroll in FBA Returnless Resolutions by price in the US
Starting today, you can enroll in Fulfillment by Amazon (FBA) Returnless Resolutions by price in the US store. Set a price between $1.00 and $75.00 to control how customers are offered a returnless option.
With this program, you grant customers a refund and allow them to keep the item, saving you the fees associated with high return rates, customer returns processing, storage, and removals. You can set different price thresholds based on your return costs.
Some products aren't eligible, including:
- Dangerous goods (hazmat)
- Recalled products
- Gift cards
- Heavy and bulky
- Items with an average sales price above $75
We monitor refund requests for signs of fraud and only offer returnless resolutions to eligible customers who don't have a history of returns abuse.
To enroll in FBA Returnless Resolutions by price:
- Go to FBA returns evaluation & ownership settings.
- Select Enable returnless resolutions by price.
- Set a Maximum item price.
- Select Update.
For more information, go to FBA Returnless Resolutions.
16 replies
Seller_Ggt6s7zXEwLbA
"customers who don't have a history of returns abuse"
Why are they still customers???
Amazon is just admitting it knowingly sells to customers with a history of fraud - imposing those costs on sellers while pocketing the many fees referenced in the post.
Seller_r9wMm8LrE5iKj
As a nefarious customer, will I be able to see which items qualify for this, or will I have to spend five minutes on YouTube finding out? I look forward to all the free swag I'll get until you send me a very threatening letter telling me I might have to open a different account unless I stop soon and keep all the product I've already stolen.
Thanks for the briar patch!
[But seriously, folks ... does Amazon sell products this way as a 1PS? If not, why do they think this is a good idea for 3PS? And do they have the same restrictions/filters/penalties on who can and can't buy from them and the hit to their sales if they choose not to ship a questionable order? If not, how is that not the definition of anti-trust?]
Seller_WrMwp7lazozxc
You received 100% Negative feedback on this feature when posted 4 months ago! 100% NEGATIVE Feedback. NOBODY wants this!!
Just once could you create a policy that HELPS sellers?
Happy Friday! Another punch to the face!
Seller_t62CBQtzPH5of
I have discontinued offering entire categories of goods on Amazon due to the rampant uncontrolled abuse of the return policy. The entire system needs to be scrapped and redesigned. Otherwise, Amazon will turn into a dollar store as nothing but disposable garbage will be offered for sale on the site.
Seller_xo4Akj7FBBnfC
We never agree to partial refunds that let customers keep the product, for two reasons:
1. A buyer asking for a partial refund is signaling that they got value from the item, want to keep using it, and are willing to claim otherwise to take advantage of the seller.
2. If you accept that arrangement even once, word spreads. You end up encouraging the kind of behavior you’re hoping to avoid.
It’s unfortunate that some sellers will enroll in this new Amazon program, because once buyers discover that partial refunds are possible, return abuse is bound to increase. Amazon’s return process will resemble those cheesy spinning discount-wheels — “Claim Your Return NOW... And See How Much Money You Can Win!”
And the following statement makes no sense, because if a buyer wants to keep the item and still extract money from the seller, that seems like the very definition of return abuse:
In a perfect world, Amazon would offer a parallel option: whenever a buyer asks for a returnless partial refund, the request would be declined, a return label would be issued for a full refund, and the buyer would be blocked from purchasing our products again.
Now that would be a useful feature.
Seller_LDajoMhJjtE5V
Great program for non-profit organizations haaaaa
Seller_r9wMm8LrE5iKj
Won't you punish us for giving away free shirt? "A returnless resolution is an outcome of a customer return and will count toward the ASIN’s average return rate." Voice of the Customer will imply that customers are unhappy stealing stuff from us for free, telling you everything you need to know about the value of VotC.
What is a "return given to a customer"? "The high return rate fee is not charged for returns that are successfully given to customers." That's some real Orwellian verbiage.
Can I introduce you to this new website called YouTube? "Customers are not made aware of which items are offered a Returnless Resolution."
Seller_pP1WLqRuXala5
Stop all your whining people.
This is opt in, so if you don't want it, then move on.
I do want this, and I'm glad they added this provision.
Thank you Amazon
and btw, the offer for a returnless refund is not offered to anybody. the customer has to initiate a refund, and is not aware ahead of time if they will qualify for a returnless refund or not.
do any of you every read the policy first, and then complain about it afterwards?
because it seems like you all whine first, and figure out the details never
as for the downvotes, let me be the first ....
Seller_veAb9PgwjlF2y
I'm interested in this feature, but I'm failing to see the benefit of enrolling. What fees do I actually save by granting a returnless refund? As far as I can see, it's the "high return rate fee" (which I've never been charged since my rates have always been fairly low) & the disposal fee (but I liquidate damaged goods, so I don't get charged that fee either).
Is it true that if you have low return rates and liquidate damaged goods, than there is no benefit?
Seller_J2IO1yjyF78Di
Subject: Concerns Regarding Return Policy and Seller Protection
As an FBA seller, I appreciate Amazon's efforts to streamline the return process. However, I would like to voice some common concerns on behalf of sellers regarding certain widespread issues in the current return system.
For example, in categories such as jewelry, we frequently encounter situations where customers purchase multiple sizes of an item, use them for weeks or even months, and then initiate returns—most of these returned items are classified by Amazon as unsellable, leaving disposal as the only option. As sellers, we not only bear the loss of the product but also incur return shipping fees, FBA processing fees, and disposal fees, even when the returned items can no longer be resold.
While I understand the importance of customer satisfaction, could more seller protection mechanisms be introduced in such cases? For instance:
Could sellers be allowed to set reasonable return time limits for certain product categories (e.g., within 7 days after delivery)?
Could a clearer distinction be made between "customer-caused damage" and genuine product defects when determining return eligibility and liability for fees?
Are there plans to allow sellers to flag or prevent abusive return behaviors without negatively impacting their account health metrics?
Many sellers feel that the current system disproportionately shifts costs and risks onto sellers, especially when returns are initiated long after purchase or involve obvious misuse. I believe that balancing buyer convenience with seller sustainability will benefit the marketplace ecosystem in the long run.
Thank you for considering feedback from the seller community.
