A previous TRO incident resulted in account funds being frozen. Later, I reached a settlement with the other party and paid the compensation, and received a performance notice from Amazon saying that the account has been restored to normal and the funds will be returned to normal. However, the funds are still in the reserved status and have never been refunded. I contacted the Amazon support team and they kept saying that it would be forwarded to the relevant team to deal with, but I never got a reply. Funds are very important for the normal operation of the company and I desperately want money back in my account. Please help me, what should I do in this situation?

Hi,

I'm reaching out to the current issue I have been having with my TRO being released but having no access to the Funds.

The case has been settled, received the Notice of Dismissal from the Court. The plaintiff confirmed contacting Amazon multiple times to lift the TRO and claims to have been notified by Amazon that the TRO was released on April 25th.

But repeatedly contacting Amazon to release the TRO and getting all the cases transferred and no response on those cases by Amazon, sending a mail copy of documents and sending a fax to Amazon and receiving no help, here I am looking for help and assistance.

2024.02.27 - Received TRO from the account team (we don't have any Infringement behavior from this account).

2024.0.28 - We signed the settlement agreement with the right owner

2024.04.03 - The plaintiff successfully withdrew the lawsuit.

2024.04.03 - Received the Notice of Dismissal of the case

2024.04.25 - Received an email from the Plaintiff that they were notified by Amazon that the TRO was released. (We were notified by Amazon on 5/17/24 that the account was released from TRO 24-cv-00907 on April 25, 2024. Amazon also clarified that there are additional legal holds on the account funds that are unrelated to our lawsuit. Please contact Amazon directly for assistance with the unrelated legal issues. Thank you.)

Up to now, my account is still unable to withdraw funds.

Case ID: 14770658261

Case No. 1: 24-cv-00907

Hello!

1. Received TRO from the seller performance team 13 June (Case: 24-cv-04104 )

2. I have signed the settlement agreement with the right owner

3. The plaintiff law firm withdrew the lawsuit, and he notified Amazon by EMAIL that he withdrew the complaint

But by now my money still on hold. CAN SOMEONE HELP ME?

I really need funds to operate, this has a great impact on me. Please help, thank you so much.