does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
37 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_CW0P5hgbsiqWX
You may not think it makes sense, but that's how the whole thing works. @SEAmodis correct.
@Seller_kBd7i9AloHzre defense should be just what you stated.
This chargeback should be denied.
When the buyer (use their name) signed the Buyer's Agreement to purchase on the Amazon site, they agreed to follow Amazon's policies. This buyer (use name) did not want to seek a refund from Amazon but wanted to keep the product and receive a reimbursement from the credit card company as well. That's fraud. Possibly (name) has done this in the past.
If (name) makes a claim thru the Amazon site, Amazon will issue a refund.
Now Just change a few words to match your specific situation. We have never lost a chargeback claim when stating Amazon's policies that the buyer does not want to follow.
SEAmod
Hi @Seller_s7F7fMBDtix0d
Sellers agree to Amazon's terms of service to sell on the Amazon online store. However, Amazon has no contractual relationship with buyers. Therefore, we cannot require buyers to file an A-to-z claim before initiating a chargeback through their bank or credit card company.
Susan
Seller_s7F7fMBDtix0d
I am just chiming in to help other sellers. I personally do not use Amazon shipping. I rarely ever have a non-delivery claim and can't remember my last AtoZ or CC chargeback.
I haven't read the seller TOS word for word, but it must be carefully worded if we are protected (when using Amazon shipping) from non-delivery claims from A to Z claims but NOT when the non-delivery claim is a CC chargeback. If those 2 things are not specified like that then Amazon is in the wrong.
Seller_roNdLQpqbVoOH
@SEAmod, I came here to see if you had answered my question yet, and, by accident, found that you did...I was just not tagged in your response.
I asked:
I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
And you said:
As I said previously, this appears to be a newish scam and it's apparently something Amazon is powerless to prevent.
Now that I think about it, there's not much Amazon can/will prevent when it comes to dishonest and abusive customers.
But thanks for addressing this.
Seller_kIukTwdhvntAp
I have posted this a LOT in other responses but for any sellers tired of this cr$# --
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
SEAmod
Hi @Seller_s7F7fMBDtix0d
It's great to connect again. The difference in how we handle A-to-z claims versus chargebacks for items not received (INR) when using the Buy Shipping program seems counterintuitive. I will consult the business team on the rationale behind this policy discrepancy. My goal is to understand it fully so we can provide clear, consistent guidance to sellers.
Susan
Seller_s7F7fMBDtix0d
I know Amazon takes a loss when they pay us back for something like that, but I always think to myself that a small portion of my $39.99 a month I pay goes into a fictional fund to pay me for my claims! LOL!
SEAmod
Thanks for asking @Seller_roNdLQpqbVoOH, there are no guidelines and no consequences if a buyer goes straight to a chargeback and does not first file an A-to-z claim. It is possible that the buyer knows they are not allowed to file A-to-z claims, and so they turn to a chargeback.
Susan
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
Seller_roNdLQpqbVoOH
It's been over three weeks (!)...has the "business team" gotten back to you yet?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
does Buying shipping program protect INR charge back?
i knew buying shipping through Amazon would protect INR az cliam. how about Charge Back? i recently had a customer file a charge back for INR with their credit card company and they hold me responsible for the loss. i bought the shipping through Amazon.
37 replies
37 replies
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_CW0P5hgbsiqWX
You may not think it makes sense, but that's how the whole thing works. @SEAmodis correct.
@Seller_kBd7i9AloHzre defense should be just what you stated.
This chargeback should be denied.
When the buyer (use their name) signed the Buyer's Agreement to purchase on the Amazon site, they agreed to follow Amazon's policies. This buyer (use name) did not want to seek a refund from Amazon but wanted to keep the product and receive a reimbursement from the credit card company as well. That's fraud. Possibly (name) has done this in the past.
If (name) makes a claim thru the Amazon site, Amazon will issue a refund.
Now Just change a few words to match your specific situation. We have never lost a chargeback claim when stating Amazon's policies that the buyer does not want to follow.
SEAmod
Hi @Seller_s7F7fMBDtix0d
Sellers agree to Amazon's terms of service to sell on the Amazon online store. However, Amazon has no contractual relationship with buyers. Therefore, we cannot require buyers to file an A-to-z claim before initiating a chargeback through their bank or credit card company.
Susan
Seller_s7F7fMBDtix0d
I am just chiming in to help other sellers. I personally do not use Amazon shipping. I rarely ever have a non-delivery claim and can't remember my last AtoZ or CC chargeback.
I haven't read the seller TOS word for word, but it must be carefully worded if we are protected (when using Amazon shipping) from non-delivery claims from A to Z claims but NOT when the non-delivery claim is a CC chargeback. If those 2 things are not specified like that then Amazon is in the wrong.
Seller_roNdLQpqbVoOH
@SEAmod, I came here to see if you had answered my question yet, and, by accident, found that you did...I was just not tagged in your response.
I asked:
I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
And you said:
As I said previously, this appears to be a newish scam and it's apparently something Amazon is powerless to prevent.
Now that I think about it, there's not much Amazon can/will prevent when it comes to dishonest and abusive customers.
But thanks for addressing this.
Seller_kIukTwdhvntAp
I have posted this a LOT in other responses but for any sellers tired of this cr$# --
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
SEAmod
Hi @Seller_s7F7fMBDtix0d
It's great to connect again. The difference in how we handle A-to-z claims versus chargebacks for items not received (INR) when using the Buy Shipping program seems counterintuitive. I will consult the business team on the rationale behind this policy discrepancy. My goal is to understand it fully so we can provide clear, consistent guidance to sellers.
Susan
Seller_s7F7fMBDtix0d
I know Amazon takes a loss when they pay us back for something like that, but I always think to myself that a small portion of my $39.99 a month I pay goes into a fictional fund to pay me for my claims! LOL!
SEAmod
Thanks for asking @Seller_roNdLQpqbVoOH, there are no guidelines and no consequences if a buyer goes straight to a chargeback and does not first file an A-to-z claim. It is possible that the buyer knows they are not allowed to file A-to-z claims, and so they turn to a chargeback.
Susan
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
Seller_roNdLQpqbVoOH
It's been over three weeks (!)...has the "business team" gotten back to you yet?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
SEAmod
Hello @Seller_kBd7i9AloHzre
Buying shipping from Amazon Seller Central does not protect sellers from chargebacks. Chargebacks differ from A-to-z claims because Amazon acts as a middleman, while the bank solely decides whether to fund a chargeback.
Susan
Seller_CW0P5hgbsiqWX
You may not think it makes sense, but that's how the whole thing works. @SEAmodis correct.
@Seller_kBd7i9AloHzre defense should be just what you stated.
This chargeback should be denied.
When the buyer (use their name) signed the Buyer's Agreement to purchase on the Amazon site, they agreed to follow Amazon's policies. This buyer (use name) did not want to seek a refund from Amazon but wanted to keep the product and receive a reimbursement from the credit card company as well. That's fraud. Possibly (name) has done this in the past.
If (name) makes a claim thru the Amazon site, Amazon will issue a refund.
Now Just change a few words to match your specific situation. We have never lost a chargeback claim when stating Amazon's policies that the buyer does not want to follow.
Seller_CW0P5hgbsiqWX
You may not think it makes sense, but that's how the whole thing works. @SEAmodis correct.
@Seller_kBd7i9AloHzre defense should be just what you stated.
This chargeback should be denied.
When the buyer (use their name) signed the Buyer's Agreement to purchase on the Amazon site, they agreed to follow Amazon's policies. This buyer (use name) did not want to seek a refund from Amazon but wanted to keep the product and receive a reimbursement from the credit card company as well. That's fraud. Possibly (name) has done this in the past.
If (name) makes a claim thru the Amazon site, Amazon will issue a refund.
Now Just change a few words to match your specific situation. We have never lost a chargeback claim when stating Amazon's policies that the buyer does not want to follow.
SEAmod
Hi @Seller_s7F7fMBDtix0d
Sellers agree to Amazon's terms of service to sell on the Amazon online store. However, Amazon has no contractual relationship with buyers. Therefore, we cannot require buyers to file an A-to-z claim before initiating a chargeback through their bank or credit card company.
Susan
SEAmod
Hi @Seller_s7F7fMBDtix0d
Sellers agree to Amazon's terms of service to sell on the Amazon online store. However, Amazon has no contractual relationship with buyers. Therefore, we cannot require buyers to file an A-to-z claim before initiating a chargeback through their bank or credit card company.
Susan
Seller_s7F7fMBDtix0d
I am just chiming in to help other sellers. I personally do not use Amazon shipping. I rarely ever have a non-delivery claim and can't remember my last AtoZ or CC chargeback.
I haven't read the seller TOS word for word, but it must be carefully worded if we are protected (when using Amazon shipping) from non-delivery claims from A to Z claims but NOT when the non-delivery claim is a CC chargeback. If those 2 things are not specified like that then Amazon is in the wrong.
Seller_s7F7fMBDtix0d
I am just chiming in to help other sellers. I personally do not use Amazon shipping. I rarely ever have a non-delivery claim and can't remember my last AtoZ or CC chargeback.
I haven't read the seller TOS word for word, but it must be carefully worded if we are protected (when using Amazon shipping) from non-delivery claims from A to Z claims but NOT when the non-delivery claim is a CC chargeback. If those 2 things are not specified like that then Amazon is in the wrong.
Seller_roNdLQpqbVoOH
@SEAmod, I came here to see if you had answered my question yet, and, by accident, found that you did...I was just not tagged in your response.
I asked:
I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
And you said:
As I said previously, this appears to be a newish scam and it's apparently something Amazon is powerless to prevent.
Now that I think about it, there's not much Amazon can/will prevent when it comes to dishonest and abusive customers.
But thanks for addressing this.
Seller_roNdLQpqbVoOH
@SEAmod, I came here to see if you had answered my question yet, and, by accident, found that you did...I was just not tagged in your response.
I asked:
I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
And you said:
As I said previously, this appears to be a newish scam and it's apparently something Amazon is powerless to prevent.
Now that I think about it, there's not much Amazon can/will prevent when it comes to dishonest and abusive customers.
But thanks for addressing this.
Seller_kIukTwdhvntAp
I have posted this a LOT in other responses but for any sellers tired of this cr$# --
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_kIukTwdhvntAp
I have posted this a LOT in other responses but for any sellers tired of this cr$# --
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
SEAmod
Hi @Seller_s7F7fMBDtix0d
It's great to connect again. The difference in how we handle A-to-z claims versus chargebacks for items not received (INR) when using the Buy Shipping program seems counterintuitive. I will consult the business team on the rationale behind this policy discrepancy. My goal is to understand it fully so we can provide clear, consistent guidance to sellers.
Susan
SEAmod
Hi @Seller_s7F7fMBDtix0d
It's great to connect again. The difference in how we handle A-to-z claims versus chargebacks for items not received (INR) when using the Buy Shipping program seems counterintuitive. I will consult the business team on the rationale behind this policy discrepancy. My goal is to understand it fully so we can provide clear, consistent guidance to sellers.
Susan
Seller_s7F7fMBDtix0d
I know Amazon takes a loss when they pay us back for something like that, but I always think to myself that a small portion of my $39.99 a month I pay goes into a fictional fund to pay me for my claims! LOL!
Seller_s7F7fMBDtix0d
I know Amazon takes a loss when they pay us back for something like that, but I always think to myself that a small portion of my $39.99 a month I pay goes into a fictional fund to pay me for my claims! LOL!
SEAmod
Thanks for asking @Seller_roNdLQpqbVoOH, there are no guidelines and no consequences if a buyer goes straight to a chargeback and does not first file an A-to-z claim. It is possible that the buyer knows they are not allowed to file A-to-z claims, and so they turn to a chargeback.
Susan
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
SEAmod
Thanks for asking @Seller_roNdLQpqbVoOH, there are no guidelines and no consequences if a buyer goes straight to a chargeback and does not first file an A-to-z claim. It is possible that the buyer knows they are not allowed to file A-to-z claims, and so they turn to a chargeback.
Susan
@SEAmod, I couldn't find anything in the help pages, but are there any "consequences" for Amazon customers who do NOT follow protocol and instead seek chargeback reimbursement first? Are there any guidelines on this?
Seller_roNdLQpqbVoOH
It's been over three weeks (!)...has the "business team" gotten back to you yet?
Seller_roNdLQpqbVoOH
It's been over three weeks (!)...has the "business team" gotten back to you yet?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_roNdLQpqbVoOH
There must have been some kind of activity before that, right?
The buyer didn't go directly to a charge back, did he?
Did you not get the chance to provide your supporting documents to Amazon, who would then pass them along to the bank involved?
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_qD0b68Wo456ec
I believe for established sellers using Amazon Buy Shipping why should the seller ever see a chargeback?
Any delivery, shipping issue, is handled by A-Z guarantee.
Any product issue handled by easy returns or A-Z.
Any fraud issue with the credit card Amazon handles.
As sellers we do not get to see the buyers card info. we dont see address match results, we dont make judgement calls on orders..
We have to ship to supplied address and asking questions to the buyer is frowned upon.
Good Luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_zLZextbK9RLDh
Last year was A-Z claims. This year it's chargebacks, many. We have purchased all shipping through AMZ and have not lost a chargeback 9 last year 10 so far this year. All of them this year with zero communication from the buyer ahead of time.
This is a common reply from us:
Is there a problem with delivery or with the product? The buyer did not open a return. There wasn't any communication from the buyer. Tracking shows: Shipped on time and delivered on time using Amazon buy shipping.
Makes no sense you would be held responsible.
Good luck
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_hMIK0M9OsKb5U
You have to represent your chargeback claims in order to win them. They usually send you an email on this and that will be how you will know, otherwise, you may miss it. Some claims are handled by Amazon and they won't ask for your input, but I think those are claims that you would have nothing to do with, not that you would know as Amazon will never tell you the reason for the chargeback for you to properly represent it.
Did your item actually never arrive? If not, find out where it is and file claims for it. If so, get names and numbers of who you spoke to for your proof if possible.
Banks only need tracking that says delivered, none of that other nonsense counts. The bank goes by the federal regulations, not amazons. To win, you need to state the tracking number and the delivery date info and carrier. State that this is physical goods and what they are. Any conversations made with this customer that may help you. Let them know the return policy you have and whether or not the customer can still return the item. Let them know the buyer has not informed you of any issues with the item, if applicable. In this case, you seem to know what the issue was but is that what they actually told the bank, you don't know for sure.
Federal regulations require the buyer to reach out to you for resolution first. If the person did not, be sure to put that in your response.
Good luck!
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
Seller_YvPJcV8cv0Kiu
NO.
Its designed for Amazon to make more profit.
- If Sellers can show item was shipped (on time) and delivered (on time) with online tracking, via USPS.com UPS.com or Fedex.com (should not need any other futher evidence) There should never be a Chargeback allowed to show-up on a sellers Dashboard Matrix since Amazon accepted the charge.
- Do you really think Sellers are risking Federal Mail Fraud?
- Charge-Backs are from Customers banking institution, which Sellers NEVER see. Infact, banks accept tracking claims to buyers ship to billing address as long as its the same (but Amazon) takes the funds, and the buyer gets the (item and the money) - Explain how we are being rated on Credit Card Fraud, when we NEVER accepted the payment, Amazon did?
