This product must be removed from the shipment because there are currently no fulfillment centers
When we create a shipment this is the error we get. We are in USA and sending it to USA. Not sure what the issue is all about. Support team has not been able to help. Any advise?
Case ID 14804384651
STA Workflow: STA (2/20/2024, 09:30 AM)
This product must be removed from the shipment because there are currently no fulfillment centers
When we create a shipment this is the error we get. We are in USA and sending it to USA. Not sure what the issue is all about. Support team has not been able to help. Any advise?
Case ID 14804384651
STA Workflow: STA (2/20/2024, 09:30 AM)
46 replies
Dominic_Amazon
Hi @Seller_BTDwdwB62QL1v,
Dominic from Amazon here, in this case you will have to cancel the shipment and create a new STA workflow. This should resolve the issue.
Please let me know if you have any questions.
Best,
Dominic
Seller_BTDwdwB62QL1v
Hi @Bryce_Amazonare you able to look into this for us please as you have been able to resolve these issues in the past? Thank you for your time.
Seller_BTDwdwB62QL1v
Hi Dominic, seller support is suggesting we need GSS. We are located in USA and we ship from USA. We do not need GSS nor ocean freight. Please request a supervisor look into this. STA (2/23/2024, 10:50 AM) - Workflow ID: wf490d5e8b-3f08-49f7-81db-63385d140899
Dominic_Amazon
Hi @Seller_BTDwdwB62QL1v,
In the past we have seen that deselecting the GSS option, global shipping service will fix this. Did you try this and it still did not work? I am in conversations with my team to try to get this fixed.
Best,
Dominic
Seller_BTDwdwB62QL1v
I don't think we ever selected this in the beginning. Could you tell me how we can DEselect it from where?
Thank you
Dominic_Amazon
Hi @Seller_BTDwdwB62QL1v,
I can see that yes, this has not been selected. I will escalate to our internal team, please keep an eye on your case log.
Best,
Dominic
Seller_BTDwdwB62QL1v
This is the response we received from our case. Does this mean we are not able to send inventory to amazon anymore?
Please note that some of the FC(s) are block listed because the fulfillment center does not accept items from the merchant as this fulfillment center has been shut off.
Please note that some fulfillment centers are GSS fulfillment centers. As you have not chosen the GSS inbound program (GSS / GSS_DA) for this shipment, its blocking the listing to get shipped. GXD fulfillment centers only allow inbound for GSS and so they are filtered out.
Please know that although we at Amazon believe in providing our best support to our sellers and love to meet all their expectations wholeheartedly, at times we do come across such situations where we are unable to process your requests because of the process and policies.
We are well aware that informing you this will cause you a sense of dissatisfaction with the support team.
Please accept our sincere apology for the inconvenience as our guidelines are aimed at protecting sellers experience and I am sure you can also understand the intention.
Please note that this case was carefully reviewed and there's no further information left to be provided from our end.
Re-opening this case multiple times will not change the result, and the same response will be applicable for future reopens on this subject (or) query. Therefore, as their is no path forward we are closing this case, please raise a new case if any issue persists.
Dominic_Amazon
Hi @Seller_BTDwdwB62QL1v,
Thank you for the update, I am sharing this feedback with our internal teams. We are working on a solution as quick as possible.
Best,
Dominic
Seller_BTDwdwB62QL1v
Hi Dominic, this should be an easy fix. We are located in USA and shipping to USA warehouses. We should not HAVE to join GSS. We do not need freight shipments. We have been shipping to FBA warehouses for the past 10+ years with no problem. We are missing out on a lot of sales because of this issue. Could you please, please escalate this to a higher team? We would like a resolution within the next 24 hours as this is causing a lot of damage to our business. Thank you
Seller_BTDwdwB62QL1v
Hi Dominic any update to this? Support keeps telling us we need GSS. We are not using Ocean Freight within the USA. This seems ridiculous. We have always been using UPS Ground. Look forward to hearing from you
Seller_BTDwdwB62QL1v
Hi @Dominic_Amazon any update to this? Support keeps telling us we need GSS. We are not using Ocean Freight within the USA. This seems ridiculous. We have always been using UPS Ground. Look forward to hearing from you
Dominic_Amazon
Hi @Seller_BTDwdwB62QL1v,
I am in touch with our team on this but have no updates to share at this point. We are working as quick as we can to try to get this solved.
Best,
Dominic
Seller_K08yWBTyWqC3d
Hi @Dominic_Amazon,
We have exactly same issue for over 2 weeks now. Please escalate our case as well. Case ID 14863157571 and Workflow ID: wf3aa352c3-df9d-4fba-bdaa-e433b1277f29
Thank you