Hi there,

I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!

We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.

On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.

This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?

I'm having a issue with one of my listing brand (Neutrogena) listing. which is enrolled into Amazon’s brand registry and on 03/01/25 I received a email saying ( suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner) which is due to brand name has been changed from Neutrogena to TENA for some random reasone which is incorrect.

Can any of the Amazon forum mods please help?

So im trying to setup a item to sell that i make i bought a bar code for the item and i cannot get past the brand name o maufacturer, its home made 3d printed any way around this?

no brand name is checked and gives me this error

8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings