Customer swapped the original item with their old one. (Switchero)
Hi Amazon Support Team,
We sold an item for $490 under the order id 112-0335884-0841029.
Customer swapped their old item with the new one. Luckily we photograph each product before shipping and made video on receiving a return on which it can be clearly seen that customer has swapped the item.
We told customer to return the original item to get 100% refund if they want to return.
According to the terms and policies, we have charged customer 100% restocking fee as the item we received is materially different from what we sold.
It is $500 item, not a cheap item, I have sold only few units and out of those few 60% of cases are switchero. Please do something to protect the sellers as well.
I am posting here for reference.
Thanks,
Ahmad
Customer swapped the original item with their old one. (Switchero)
Hi Amazon Support Team,
We sold an item for $490 under the order id 112-0335884-0841029.
Customer swapped their old item with the new one. Luckily we photograph each product before shipping and made video on receiving a return on which it can be clearly seen that customer has swapped the item.
We told customer to return the original item to get 100% refund if they want to return.
According to the terms and policies, we have charged customer 100% restocking fee as the item we received is materially different from what we sold.
It is $500 item, not a cheap item, I have sold only few units and out of those few 60% of cases are switchero. Please do something to protect the sellers as well.
I am posting here for reference.
Thanks,
Ahmad
13 replies
Seller_Ha6JyVvDK6Ybs
This is why we should all stop selling on Amazon and become customers!
Seller_lxjRJMmKEyBFU
Same thing happened to us then we received a negative feedback because the customer was mad they got caught. Amazon won't remove it because it doesn't meet their "guidelines".
Seller_V5l9UBkHDQEjb
same problem as OP and then another - if a mod can also clue me in on why I am getting declined safe-t claims when I get switcherroed with a damaged item, or when a customer says an item is damaged or incorrect to get a free return when the item is perfectly fine and I just want the shipping costs reimbursed that'd be great.
Seller_SoEgExWsFfFdl
that`s the reason i do not sell my most valuable and expensive books here, tired of dealing with scumbags
Seller_4HsL3GZbyDLea
I feel your pain. But Amazon is on the side of criminal lowlife scammers.
Seller_evZOMcI0erZRZ
We had a customer do this a while back. We messaged the customer that we received their old item and that we would refund them in full once we received the item we sent. They opened an A-Z claiming we sent a used item as new and Amazon gave them their money back and forced us to draft a plan of action addressing the used item the customer claimed we sent and how we'll never let it happen again. All you can do is refund the guy. Amazon has no recourse or protections against scammers.
Seller_6memWKT6v1kJ8
I like that you mention 60% of the cases are issues, because 60% is the exact number we have mentioned that we have problems with on items $500 and up. On cheaper items the problems are 1-2% of the time so 60% is just insane. Whether its a item not received claim or a chargeback, a switcheroo or some other nonsense, 60% is right on the money. We have pulled 90% of our expensive items off Amazon and sell elsewhere. We may get a little less for the product on other platforms but the problem rate is near zero. Amazon does do a good of protecting us almost every time but its just not worth the stress some times
