Hello,

Need help on this.

Order ID: 114-2014204-9269002

This customer did a switcheroo return fraud, we did a 100% restocking fee on the return. And it shows Prior refund: applied to that order. When we try file a SAFE-T claim, Amazon say we can't because we refund the customer?

I need help from a mod or moderator for Premium Shipping Eligibility please!

I opened a case (Case#15629955731) asking this:

Please help me override the premium shipping eligibility...we are missing it by 0.4%. it is 1 order and it should of been delivered right on time. Thank you so much

On-Time Delivery Rate 96.6%

Required ≥ 97% 28/29

Pre-fulfillment Cancel Rate 0.0%

Required < 0.5% 0/95

Valid Tracking Usage Rate 100.0%

Required ≥ 99% 29/29

My response from Amazon bot which honestly to me is rude saying the word "clearly"

Hello from Amazon Selling Partner Support,

We understand that you have contacted us about issue premium shipping eligibility missing it by 0.4%.

Upon investigating we found that there is no option for us to make an exception in this case. you are clearly below 0.4% for the on-time delivery rate.

You have to wait for the time to update and this will also update the metric.

metric will be updated in every 30 days.

Need help please! Thank you so much!

I need help from a mod or moderator for Policy Violation Warning"

I opened a case (Case ID 15637489371) and not getting anywhere at all because all we get is answers from Bots. Here is the case below:

We have a "Policy Violation Warnings" (2024-06-11) and looking to get rid of it. We answered everything to the T and gave all info needed. I keep getting responses from bots saying:

-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.

-- Greater detail on the actions you have taken to resolve the issue.

-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.

We have given all of this! It is nuts that a HUMAN cannot look at this! I want a mod or moderator support now!

That is our case and we get nowhere. Any help? Thanks so much!