If you’re taking time off over the summer, or plan to work on public holidays, we recommend these steps to protect your seller-fulfilled order performance metrics.

Set up holiday mode

Set your account to holiday mode in Shop status and holiday settingsto avoid missing orders that could affect your performance. This setting temporarily removes your seller-fulfilled listings on product detail pages and in search results.

For more information, go to Listing status for holidays, and other absences.

Manage your holiday settings

If you plan to send seller-fulfilled orders on public holidays, go to Settings > Shipping settings > Holidays to change public holidays to “operating days”.

For more information, including how to revert operating days to holidays, go to Manage holiday settings.

Need help?

Contact Account health support, a dedicated support channel for professional sellers who have questions about their account health. Go to your Account health page and click Contact us.

For more information, go to Account health support FAQ.