I wanted to share an issue I've encountered with Amazon CA regarding a reimbursement for lost inventory. We initiated a recall for some aging inventory, but unfortunately, Amazon lost our products. While they did offer a reimbursement, the amount was significantly lower than our cost of goods.

I submitted a case with Amazon Seller Support, attaching the invoice to prove our cost. They re-calculated the reimbursement and adjusted it based on the unit price listed on the invoice. However, the ASIN in question is a Set of 2, meaning the reimbursement should be twice the unit price shown on the invoice. Despite multiple communications, Seller Support insists that the reimbursement has been adjusted correctly, even though it only covers half the value of the goods.

Has anyone faced a similar issue? If so, how did you resolve it? I’d appreciate any advice or insights you might have.

I wanted to share an issue I've encountered with Amazon CA regarding a reimbursement for lost inventory. We initiated a recall for some aging inventory, but unfortunately, Amazon lost our products. While they did offer a reimbursement, the amount was significantly lower than our cost of goods.

I submitted a case with Amazon Seller Support, attaching the invoice to prove our cost. They re-calculated the reimbursement and adjusted it based on the unit price listed on the invoice. However, the ASIN in question is a Set of 2, meaning the reimbursement should be twice the unit price shown on the invoice. Despite multiple communications, Seller Support insists that the reimbursement has been adjusted correctly, even though it only covers half the value of the goods.

Has anyone faced a similar issue? If so, how did you resolve it? I’d appreciate any advice or insights you might have.

Thanks in advance!

Good Morning

We have had a case open for months now in regard to the following shipment: FBA186K7DMW4 with no updates other than it showing pending. I would like information on how to move forward with reimbursement for 20 pieces of lost inventory. They are stating that the shipment arrived but not one piece was in the box. We have supplied them with all documents and still shows pending amazon action. Can someone please advise on how to move forward with being reimbursed for the lost inventory? At this point, I don't think it will be found. Thank you so much for any help! CASE NUMBER 16477892611