Hi all,

Not sure if anyone has gone through with this issue but this is not my first time having this issue with Amazon FBA.

I ship all my products through FBA, every now and then I’d receive NCX orders from customers complaining that the wrong product was sent to them, and the feedback given by the customers usually indicates that some weird products were sent to them instead of my products.

I have contacted Seller Support with details but they always come back saying they have done the bin check and everything is okay. But I don’t need a bin check for my future orders, I need to understand why the wrong product was sent.

Now the issue (wrong product was sent) was raised again by customers for many of my orders and I don’t know how to deal with it in a better way. This is impacting my business VERY negatively.

Anyone has any ideas?