[Now Closed] ASK AMAZON – EU & UK Expansion - 8/14🌍
🗓️ Mark Your Calendars: Join us August 14 from 8am - 5pm PDT for a Q&A session with members of the Amazon Global Selling Team! This event will focus on tools, listings, and best practices in expanding your business internationally to the UK & EU (Germany, France, Italy and Spain).
Whether you're new to global selling or a seasoned seller, this is your chance to:
- Get answers to your pressing global selling questions
- Receive expert advice for global selling and growing your brand
- Share your experiences and learn from fellow sellers
- Provide direct feedback to the Amazon team
_____________________________________________________
📚 Key Resources: We've compiled key resources ahead of this event:
- 🌍 Where and what to sell with Amazon Global Selling
- 📦 Explore Demand in Europe and Product compatibility
- 📈 Unlock Global Growth: Amazon's Marketplace Product Guidance Tool
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions and we’ll do our best to respond as soon as possible.
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] ASK AMAZON – EU & UK Expansion - 8/14🌍
🗓️ Mark Your Calendars: Join us August 14 from 8am - 5pm PDT for a Q&A session with members of the Amazon Global Selling Team! This event will focus on tools, listings, and best practices in expanding your business internationally to the UK & EU (Germany, France, Italy and Spain).
Whether you're new to global selling or a seasoned seller, this is your chance to:
- Get answers to your pressing global selling questions
- Receive expert advice for global selling and growing your brand
- Share your experiences and learn from fellow sellers
- Provide direct feedback to the Amazon team
_____________________________________________________
📚 Key Resources: We've compiled key resources ahead of this event:
- 🌍 Where and what to sell with Amazon Global Selling
- 📦 Explore Demand in Europe and Product compatibility
- 📈 Unlock Global Growth: Amazon's Marketplace Product Guidance Tool
_____________________________________________________
💡 Submit questions below!
Post all your questions below! Our partner team will be reviewing the questions and we’ll do our best to respond as soon as possible.
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
23 replies
Seller_fJUUYrzzancx1
Can you get reasons as to why video verification has failed? My account was closed before I could start anything and it’s been more than a year of trying to reactivate where I’m only given vague answers and no assistance
Seller_LFfpyYmd6TwND
could you pls help me ?The day before yesterday, I received a performance notice from Amazon that my store was closed. I don't know the reason. I contacted Amazon customer service, but they didn't know the reason and said it was confidential and couldn't tell me. So, how can I correct my mistake? Even if I'm sentenced, I should have the opportunity to know the cause of death. If I'm truly in the wrong, please tell me where I went wrong and give me a chance to be a good citizen and mend my ways. Please provide the specific ASIN and cause of death, no ambiguity. This is my case number: 18272829981.
I have elderly parents and young children, and my whole family depends on this store for their livelihood. Now I'm unemployed, the store is closed, and I have $18,000 in deposits. I don't know what to do with my life. I'm a single mother with three children, my store is closed, I can't get any money out, and I'm in debt.
This is the performance notice I received on August 12th.
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will remain in your account while we work with you to address this. issue. Please ship any open orders to avoid further impact to your account.
For more information, go to the "Funds disbursement eligibility policy":
Why did this happen?
Sellers on Amazon are not allowed to update the product detail pages with information that is against our policies, such as pricing and discounts information, irrelevant keywords, or claims referencing other products.
Please review Amazon's policies regarding "Product detail page rules" for additional information:
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our selling policies and Seller Code of Conduct.
-- How your account has not been violated our "Product detail page rules":
How do I send this information?
To reactivate your account, please visit account health and click on the "Reactivate My Account" button to submit necessary information.
What happens if I do not take these actions?
If you do not take action, your account will remain deactivated.
We're here to help.
If you have questions about this policy or your account, contact us:
To view your account performance, go to the "Account Health" page in Seller Central which shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon.com
Sincerely,
Seller Performance Team
Amazon.com
This is the performance notice I received on August 13th. All my store links were deleted.
Hello,
We received your submission but do not have enough information to reactivate your account.
Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.
What happens now?
We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.
You can learn more about your account health in the Performance section of Seller Central
Thank you,
Amazon
Seller_uXQOEBM84sWZO
When selling FBM from the US to UK & EU why do I not have any buy shipping options from Amazon?
Seller_3ZVxCkeiC61NS
Hi - I’m based in Ireland, and I have a North American Seller Account where I sell one Brand Registered product to US customers.
Now that Amazon has set up a dedicated local site and fulfilment centre (Amazon.ie) I want to start selling the same product here in Ireland.
I’ve done a lot of research and still feel very confused about A) how best to do this, and B) FNSKU labelling requirements when I do
If I have understood it correctly, I have 2 options:
1)Set up an Amazon.ie account through my existing US seller central and link/merge the accounts.
- This will automatically generate my listing on the Irish site, but the listing will NOT feature any reviews, which means I start with zero reviews? (Is this true?)
- In this case, I think my product would have the same ASIN number, which would mean my supplier wouldn't need to put a different FNSKU label onto the goods he will send to Amazon Ireland?
2)Create a brand new Seller Central account from Ireland, and do not link/merge the accounts.
- I’ll need to set up the product listing and detail page on Amazon.ie from scratch, using the same GTIN product code.
- I’ll get assigned a new ASIN number, so I’ll definitely need a different label for inventory going to Ireland.
Any advice would be greatly appreciated as I do find it quite confusing.
Thank you
Seller_0nUIajjQdN8qs
If possible, please tell a little about how to know the optimum bidding for a keyword in a manual keyword targeting campaign? Thank you
Seller_rREQpmzpW0oEo
I am reaching out on behalf of our 501c3 charitable organization to ask a couple questions related to our Amazon presence.
One major issue that has been unable to be resolved through Seller Central help is that after our prime trial as is solid fulfill Got it let's add that there was a brief period of time where our listings were not flagging in Seller Central as being problematic but was not showing up on end users side of Amazon where we could search for a title that we were selling located in Manage Inventory Everything breathe without error but then when searched on the end user side and looked into the sellers of the item we were nowhere to be found Can you please explain how to remedy this situation as our sales have been dramatically affected.
Secondly we're curious if there are any special programs, benefits, or supports that Amazon might offer specifically to charitable organizations .We'd love to know if there any features or opportunities we should be taking advantage of.
Lastly we've noticed a significant drop in our monthly sales on Amazon from about 10,000 down to around 2000 and we're looking for ways to improve our position especially in terms of winning the more consistently. if you have any specific advice or best practices for non profits in that regard we greatly appreciate your guidance thanks so much for your help and look forward to any insights you can provide .
Many thanks
Seller_4yEBEO4XdUKiT
I'm trying to make my first shipment to the UK from China using an Amazon partnered carrier and this page couldn't possibly be less vague about which information it's requesting- can you clarify?
Seller_PCJcrDFaso6GL
Perfect timing for this forum!
I'm in the USA and attempting to expand to Canada (which should be easier than the EU). I have just one item that we manufacturer under our brand name. I want to duplicate our amazon.com listing to amazon.ca, but am having difficulty. I switch my Seller Central account from United States to Canada, but when I attempt to use the Add Product function, the ASIN for my active US listing does not return any hits. Google search says this may be because my Amazon Brand Registry is limited to the US, and I need to register again in Canada. I hope this is not the case given the cost of trademarks.
I do not want to create a second, new listing at amazon.ca because I want the Canada listing to be linked to the USA listing so that reviews are shared. However and if possible, since I'm juggling only one item, I do not want their prices connected as they are when using the Build International Listings tool. I'd like to manage price and promotions manually for both locations.
Can you send me in the right direction? Also, if my terminology is incorrect, please let me know!
