Scan from carrier
Hello,
I mainly use OSM, a USPS shipping partner. The goods are shipped from the supplier by OSM to USPS, then shipped by USPS to the customer.
Recently, some of my orders have invalid tracking codes on Amazon, which affects my Valid Tracking Rate.
However, when I check on the USPS system, the order is delivered on time and has a full tracking history.
The reason why my tracking number is invalid is determined to be:
1. Any physical scan from carrier: No,
2. Delivery scan/attempt: No.
I still haven't figured out where the cause lies. Can anyone tell me? Could OSM or USPS have forgotten to scan the delivery?
I would appreciate it if someone shared their experience
Scan from carrier
Hello,
I mainly use OSM, a USPS shipping partner. The goods are shipped from the supplier by OSM to USPS, then shipped by USPS to the customer.
Recently, some of my orders have invalid tracking codes on Amazon, which affects my Valid Tracking Rate.
However, when I check on the USPS system, the order is delivered on time and has a full tracking history.
The reason why my tracking number is invalid is determined to be:
1. Any physical scan from carrier: No,
2. Delivery scan/attempt: No.
I still haven't figured out where the cause lies. Can anyone tell me? Could OSM or USPS have forgotten to scan the delivery?
I would appreciate it if someone shared their experience
1 reply
Levi_Dylan_Amazon
Hello @Seller_MQzlV35ul171e,
Thank you for reaching out here on the forums.
I see that you are concerned with a recent impact to your valid tracking rate and you would like to know which factors are affecting this.
The reason why my tracking number is invalid is determined to be:
1. Any physical scan from carrier: No,
2. Delivery scan/attempt: No.
I still haven't figured out where the cause lies. Can anyone tell me? Could OSM or USPS have forgotten to scan the delivery?
I would like to share details from the VTR help page I posted above to answer your question...
Given below is the VTR calculation logic based on ship origin country:
-For packages shipped from US, we consider a valid tracking ID if Amazon records at least one physical carrier scan.
-For packages shipped from China, we will consider a valid tracking based on following criteria:
- Packages with a value below USD 5 (including shipping fee) must use an integrated carrier and trackable ship method that provides at least one physical carrier scan*.
- Packages with a value equal to or above USD 5 (including shipping fee) must use an integrated carrier and fully trackable ship method that can provide at least two physical carrier scans (including a delivery scan or delivery attempt).
-We require at least two carrier scans in order for tracking to be valid, one of which must be a Delivery scan by the carrier.
-Items delivered 17+ days past the Promised Delivery date will be considered invalid tracking.
So that I can check the details of this further for you, can you please share the order ID and any associated case ID's from your account? From there I can look into to help identify the issue more specifically.
I also suggest to review the following help page for more details about carrier scans and what is required...
I am looking forward to your response, so I can help further. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
