I sent an order with a claims protected label
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Seller_NjgAZrtoVHtrd

I sent an order with a claims protected label

I sent an order with a claims protected label. The customer claims that he did not receive the order. And in this case, Amazon should compensate the customer for its money. What should I answer the customer in this case?

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Fulfill Orders
Tags:Shipping, Shipping labels
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Seller_OvL8C4BJWiuS9
In reply to: Seller_NjgAZrtoVHtrd's post

If that is the case (and you really believe Amazon will fund the refund), then the buyer has to open an A-Z claim for INR.

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Bryce_Amazon
In reply to: Seller_NjgAZrtoVHtrd's post

Greetings @Seller_NjgAZrtoVHtrd,

As a previous commenter mentioned, the buyer would need to open an A-Z claim. May I ask what the outcome of this order was?

- Bryce

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