Bulk fake 1-star reviews
To Amazon Team,
I have received over 10 fake negative reviews near Prime Day, with 4 of these reviews already being removed by Amazon. Those fake reviews suggest that these actions are likely from malicious competitors.
We take the below actions.
We report those fake reviews but no work.
We open a case, but no help
We send an email to community-help, but still no work.
The reason why we think those reviews are fake:
1. They are from all new Amazon accounts with all negative reviews.
2. The shopping trajectories were highly similar. Besides, billing and delivery addresses were all in Canada and Singapore outside the United States.
3. The images from the review are all from current customer reviews.
4. Some review dates are earlier than the arrival dates
5. Some accounts leave several 1-star reviews in one day.
18 replies
Joey_Amazon
Hello @Seller_rBtoZwI8NDWqh,
Thank you for utilizing the forums!
Based on what you have shared it seems your are following proper protocols. It's important to remember that for privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
If you still have ongoing issues with this, please share the Order ID/Case ID associated with the review and I can take a look and determine how we can best assist you.
Thanks,
Joey
Seller_AWak2AZyzhw16
We are going through the same situation with our hero product where a chines seller is posting mass one star review for our product., who is also selling similar product.
Our product review came down from 5 star to 3.5 and going down. Some of the reviews are even not verified purchase.
Seller_yilpVuJVDgCiu
How do I open a case similar to this. I see 1 star review was given but can't see a name to report the 1 star.
