2 Day Shipping Change
Anyone else frustrated with the new change in shipping? I don't understand why all 3 of these orders were purchased on 7/15 and 2 have the order as 2 days ago and 1 has the order as 1 day ago. I don't want to be switched to 1 day shipping. The order was clearly 2 days ago. It's messing with my shipping schedule because I cannot ship out in 1 day.
2 Day Shipping Change
Anyone else frustrated with the new change in shipping? I don't understand why all 3 of these orders were purchased on 7/15 and 2 have the order as 2 days ago and 1 has the order as 1 day ago. I don't want to be switched to 1 day shipping. The order was clearly 2 days ago. It's messing with my shipping schedule because I cannot ship out in 1 day.
7 replies
Seller_ResBFKGA0inE8
Wasn't allowing me to attach the screenshot. Basically, one order out of the 3 in the screenshot has the order as purchased 1 day ago however all 3 of them were the same day purchase (7/15). The other 2 are correct with being purchased 2 days ago.
Angie_Amazon
Hi @Seller_ResBFKGA0inE8,
The discrepancy you're seeing is likely related to how the system calculates and displays handling time for your orders. Amazon recently updated handling time requirements to reflect actual shipping performance at the SKU level.
If your orders are consistently shipped within 1 day, the system may adjust your displayed handling time accordingly. To make sure your settings match your actual capabilities:
- Go to Settings > Shipping Settings > General Shipping Settings
- Check your Default Handling Time — confirm it's set to 2 days if that's what you need
- You can also set SKU-level handling times via Manage All Inventory > edit individual listings under the Offer tab
If your default handling time is already set to 2 days and you're still seeing this, the display difference on the order page may be a timezone or timestamp rounding issue rather than an actual change to your shipping requirements. Check your Manage Orders page to confirm the actual "Ship by" dates — those are what matter for your performance metrics.
For more information you can visit Set handling time for seller-fulfilled orders in Seller Central.
Angie
