We upload the list of Asins that we do not pay for return shipping.
Does this generate a cost to return when buyer requests return?
How can we track that we were in fact not billed by Amazon?
Hi @Seller_W0IPRcZcAZzjK!
To keep track of everything, you've got a couple of tools at your disposal. Under the "Reports for prepaid returns" section (Prepaid returns for seller-fulfilled orders), you'll find that:
To check if your exemptions are working properly (Exemption request status):
Just a heads up - if you're selling any Seller-Fulfilled Prime items, they'll still get Amazon prepaid labels for in-policy returns, even if they're on your exemption list. You can find this note in the "SKU exemptions" section here: Prepaid returns for seller-fulfilled orders
Best regards, Michael
Hello @Seller_W0IPRcZcAZzjK,
Thank you for posting here at the Seller Forums!
It seems you received great guidance from @Seller_i6S8knzW6zU6Z on this matter, let me know if you have any other questions.
Thanks,
Joey