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exempt from seller paid return shipping costs
We upload the list of Asins that we do not pay for return shipping.
Does this generate a cost to return when buyer requests return?
How can we track that we were in fact not billed by Amazon?
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_W0IPRcZcAZzjK!
To keep track of everything, you've got a couple of tools at your disposal. Under the "Reports for prepaid returns" section (Prepaid returns for seller-fulfilled orders), you'll find that:
- Your Settlement and Payments reports will show return shipping charges as "shipping services purchased through Amazon"
- The Return reports will show you all return requests, including tracking IDs and label costs
To check if your exemptions are working properly (Exemption request status):
- Head to Return Settings and click "Manage return templates"
- Look for "Status report" and pick "Prepaid label exemption"
- Hit "Request report"
- Once it's ready, download it to see how your SKUs are set up
Just a heads up - if you're selling any Seller-Fulfilled Prime items, they'll still get Amazon prepaid labels for in-policy returns, even if they're on your exemption list. You can find this note in the "SKU exemptions" section here: Prepaid returns for seller-fulfilled orders
Best regards, Michael
Joey_Amazon
Hello @Seller_W0IPRcZcAZzjK,
Thank you for posting here at the Seller Forums!
It seems you received great guidance from @Seller_i6S8knzW6zU6Z on this matter, let me know if you have any other questions.
Thanks,
Joey
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