amazon keep logging me out , nothing is helping
Every like hour or so , we get logged out and asked to log back in with a code sent to my phone
i have tried resetting the browser and deleting history, cookies cach memeory, everything really; nothing helped
tried different browser, same issue
Can anyone give us any advise?
i do not have a different computer to use
amazon keep logging me out , nothing is helping
Every like hour or so , we get logged out and asked to log back in with a code sent to my phone
i have tried resetting the browser and deleting history, cookies cach memeory, everything really; nothing helped
tried different browser, same issue
Can anyone give us any advise?
i do not have a different computer to use
5 replies
Seller_9z7K85RzAOGC9
it’s been happening to me too the last several days. Logs me out frequently.
Seller_4zBzdtgCyS9EI
Something interesting happened. This started for me several months ago. No matter what I tried, it would not stop. Last week, I happen to change my internet provider and wouldn't you know it...it stopped!
So it has something to do with your internet, possibly a security update or something
This may also be the culprit....if you have dynamic IP enabled, disable it. If you don't have it at all, request a new IP from your internet provider.
Seller_Ftzh3jnt9Kg8l
Us as well. You'd think they would have better infrastructure with all of our money they're hoarding.
JiAlex_Amazon
@Seller_EnKXnuOew19JJ
Following up on your post. Most likely culprits:
1. VPN or Dynamic IP Address If you're using a VPN, or if your internet connection has a dynamic IP that changes frequently, Amazon's security system sees each IP change as a potential unauthorized access attempt and forces re-verification. Try:
- Disabling any VPN or proxy
- If you're on WiFi, check if your router is cycling your IP (some ISPs do this frequently)
- Switch to a wired/ethernet connection if possible
2. Multiple Logins / Seller App Conflict If you (or anyone on your team) are logged into the same account on another device, browser tab, or the Amazon Seller App simultaneously, the system can kick one session out. Make sure:
- You're not logged in on the Seller App on your phone at the same time
- No other team member is accessing the account concurrently
- You only have ONE Seller Central tab/window open
3. "Don't require OTP on this browser" checkbox When you enter your two-step verification code, there should be a checkbox that says "Don't require OTP on this browser" or "Trust this device." Make sure you're checking that box every time you log in. If you cleared cookies, this trust setting gets wiped and you'll need to check it again.
4. Browser Extensions Privacy-focused extensions (like Privacy Badger, uBlock Origin, or auto-cookie deleters) can wipe your session cookies in the background without you realizing it. Try:
- Disabling ALL browser extensions temporarily
- Adding Seller Central (sellercentral.amazon.com) to any extension's whitelist/exception list
5. Browser Privacy Settings Some browsers (especially Firefox and Brave) have aggressive cookie policies by default. Check:
- That your browser is NOT set to "delete cookies on close" or "block third-party cookies"
- That sellercentral.amazon.com is added as an exception/allowed site for cookies
6. Try the Amazon Seller App as a workaround While not a full replacement for desktop, the Seller App on your phone tends to maintain sessions much longer and may require less frequent authentication. It could help for quick tasks while you troubleshoot the desktop issue.
If nothing above works: Contact Seller Support and ask them to check if there's a security flag on your account causing forced re-authentication. Sometimes accounts get flagged after suspicious activity (even a false positive), and only support can clear that flag.
Hope one of these does the trick!
JiAlex
