Urgent: Downgrade Issue & Unable to List Products
Hello,
I recently downgraded my Amazon Seller account from Professional to Individual, and I received confirmation of the downgrade. However, I am still facing several issues:
Attempted Charges: Amazon is still attempting to charge my account, even though I have no funds in my balance.
Listing Issue: I am unable to list products despite the downgrade.
Inconsistent Account Status: Some parts of Seller Central show my account as Individual, while others still show Professional.
I need urgent assistance to resolve this and ensure my account functions correctly. Please confirm:
Has my account been fully downgraded across all regions?
Why am I still facing attempted charges?
How can I resume listing products on my Individual plan?
Please resolve this as soon as possible.
Thank you.
3 replies
Connor_Amazon
Hi @Seller_64iRQQNGKoorY
Connor from Amazon here, thanks for reaching out.
When you signed up for the account you choose the professional option, which charges the $39.99 monthly dues right away. If you don't have enough in your account, you will need to add a new card that has available balance to cover this fee.
Even though you downgraded to the individual account, the monthly due has to be paid before your account can be active.
You see some regions under the professional tier and others under the individual one since the account was just created and you immediately downgraded. The professional benefits will remain across all regions for a month, but the monthly fee is due right away.
You can request a refund once the fee is paid by contacting seller support directly, that if none of the benefits have been used.
Best,
Connor
Seller_P2xY7QqxJ3XEg
Hey! I understand how frustrating this can be. The issues you're facing with the downgrade might be due to some delay in processing or a system glitch. Here’s what you can try:
Double-check if the downgrade was fully processed by contacting Amazon support directly.
Clear any pending charges by ensuring your payment method is updated.
For listing issues, ensure your account settings are updated to reflect the Individual plan.
If these don’t work or if you need more help, I can guide you through resolving this with Amazon’s support team. Let me know if you'd like my help! 😊
Seller_qTQggcRSB11fR
check everything and try to contect with seller support will be i just switch to induvidual
and u can watch video on univercity
