Still Pending cases of our Missing inventory
Hello! Any and all help would be so appreciated. We have been dealing with amazon support for weeks now in regard to 32 pieces of our Nakiri knives missing in FBA.. I have opened two cases and have supplied everything they have asked for as well as our support person with amazon escalating with FBA and no resolve; still saying pending. During this time, we have run out of inventory until our next shipment comes and and losing sales due to bundles we have created with this Damascus knife and our two others.. Can someone please look into this for us, I would greatly appreciate any and all help and recommendations. Thank you so much!! @TaylorR_Amazon @KJ_Amazon @Jameson_Amazon @Bryce_Amazon @Dominic_Amazon @Levi_Dylan_Amazon
Here are the case numbers 16477892611, 16453903721
3 replies
Christine_Amazon
Hello @Seller_tVrTrKBJR6wV3
Christine here from Amazon Forums.
I was checking and out of the 32 we were able to locate 12 units.
I am going to send your case back to be review by the team in charge.
As soon as I have an update, I will contact you through here.
Christine.
Christine_Amazon
Hello @Seller_tVrTrKBJR6wV3
Christine here.
The team in charge has opened a case to work directly with you.
Please follow up on the case ID 16671604041.
Hope you have a great day!
Christine.
