CASE 15591698141- FBA Inbound Performance problem investigation - Shipment ID:FBA183SPTXC0

The above shipment per FBA records shows ALL items were received 100% accurate from Units expected/Units located, however seller support is denying this and claiming there was additional/missing units.

The case ID also includes a screenshot of the FBA Shipment log showing the items were 100% correctly counted and received.

Thank you for your help!

Subject: Urgent: Ongoing FBA Inbound Performance Issue – Case ID 17252680791 & 16695595821

Dear @Seller_daa6xvkDj0t2v

I need your help to finally remove this error from my FBA Inbound Performance.

Case ID 17252680791 – Barcode Cannot Be Scanned

I ensured all SKU labels were properly attached, scannable, and clearly visible before shipping. Please assist in resolving this issue.

Case ID 16695595821 – Additional Quantities Encountered

I shipped exactly 10 units of Pack of 2 and did not send any extra quantities. I suspect this is a system error or a receiving discrepancy. My shipment followed all Amazon guidelines:

Proper poly-bagging

Clear and scannable SKU labels

Exact count of 10 units in the shipment

I have provided extensive documentation, including proof of purchase and pre-shipment photos, yet I have still not received proper assistance in resolving this matter.

In the last case response, an agent mentioned that the product had sold out, which is now being used as a reason why they cannot count it again. However, this is unfair, as this issue has been ongoing for far too long with only generic responses and no real resolution. The prolonged delay in handling this matter has made it extremely frustrating.

I firmly believe that with your guidance, the right team can handle this professionally and finally remove this system error from my FBA Inbound Performance.

Please escalate this case to a team that can properly review and resolve this issue. I appreciate your urgent assistance.

Best regards,

Busy Bee Unlimited

I initiated FBA shipment FBA189TFFR2W on 2024/8 and Amazon completed the inbound operation on 2024/Sep.

However, due to a duplicate registration issue with Amazon, it incorrectly overcharged 1x for the item and inbound configuration.

Now Amazon has updated itself with the wrong number of items, but the inbound configuration fee has not been refunded.

So I initiated an investigation into the issue on 2025/1, and after repeated communications, the customer service agent listed the inbound configuration details and confirmed the issue with the shipment.

The customer service staff said they had sent the problem back to the relevant team for investigation, nearly 2 months have passed, but there has been no feedback from the relevant team, and the overcharge has not been refunded.

The key chats messages as follow:

1) initiate investigation

2) confirmed mistake

3) forwarded investigation

4) repeated useless message

How do I move forward with this, has anyone else had a similar problem and what was the final outcome.