51 Units Stuck in FC Processing for Over 30 Days

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Seller_GQoLwKm4xcHpB

51 Units Stuck in FC Processing for Over 30 Days

We continue to have an issue with units stuck in FC Processing. When I open a case, I'm told it can take 3 days to complete FC Processing. 51 units have been in this status for over a month. We need the inventory sellable for the upcoming Mother's Day in the US. The 51 units represent over $20,000 in merchandise. This is not new inventory that shipped in, it was previously sellable but taken out of sellable status into FC Processing.

No good answers from support. Can I get someone from Amazon to really dig into what is going on? If the merch is lost, let me know and I can request a refund and get more merch shipped in before Mother's Day.

Cheers.

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4 replies
Tags:FBA, Fulfillment center
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TaylorR_Amazon

Hey @Seller_GQoLwKm4xcHpB, I'm happy to take a look. Can I have that case ID you've opened?

In your inventory report, can you determine whether those units are reserved for processing, customer orders, or FC transfer?

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