OTDR protected, but Amazon still counted it against my rating.....
Since about Aug 6th, we have only selected OTDR approved methods with both automations on. I go in tonight, look at my score and notice it has dropped from 100%. I look up the order and see where it is a label purchased through veeqo, shipped on time, USPS delivery it late, and it STILL counted against my score!! I need a moderators help as this is not correct and i need it removed and my score put back to 100%. Please help!!
15 replies
Seller_TF5qj8nvLsVAS
I recently started using Amazon Buy Shipping and have both automated tools enabled to keep my OTDR protected. I'll be following this thread as well.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your concerns with your OTDR calculation.
Since we have limited visibility into your account I would ask that you provide the related order ID so we can look further into the situation, if you have already reached out for support on the matter, can you provide the related case ID?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your follow up information.
112-7894185-0149832
112-4999635-1222614
I have SSA and SHT on and i only choose OTDR approved ship methods for amazon orders on Veeqo.
I should be 100% OTDR on every shipment all the time.......
Your information was shared with the appropriate teams, I had not yet heard back from this team, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_4a0fT0P2nCPQq
Same here....ugh. Amazon doesn't do their homework when they implement new programs, etc...always glitches.
Seller_YjWh596h4AF5R
why am I not surprised Amazon is screwing this up?
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for your follow up.
I have received communication that this is still pending review with multiple teams and still awaiting a resolution. As mentioned, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
OTDR protected, but Amazon still counted it against my rating.....
Since about Aug 6th, we have only selected OTDR approved methods with both automations on. I go in tonight, look at my score and notice it has dropped from 100%. I look up the order and see where it is a label purchased through veeqo, shipped on time, USPS delivery it late, and it STILL counted against my score!! I need a moderators help as this is not correct and i need it removed and my score put back to 100%. Please help!!
OTDR protected, but Amazon still counted it against my rating.....
Since about Aug 6th, we have only selected OTDR approved methods with both automations on. I go in tonight, look at my score and notice it has dropped from 100%. I look up the order and see where it is a label purchased through veeqo, shipped on time, USPS delivery it late, and it STILL counted against my score!! I need a moderators help as this is not correct and i need it removed and my score put back to 100%. Please help!!
15 replies
15 replies
Seller_TF5qj8nvLsVAS
I recently started using Amazon Buy Shipping and have both automated tools enabled to keep my OTDR protected. I'll be following this thread as well.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your concerns with your OTDR calculation.
Since we have limited visibility into your account I would ask that you provide the related order ID so we can look further into the situation, if you have already reached out for support on the matter, can you provide the related case ID?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your follow up information.
112-7894185-0149832
112-4999635-1222614
I have SSA and SHT on and i only choose OTDR approved ship methods for amazon orders on Veeqo.
I should be 100% OTDR on every shipment all the time.......
Your information was shared with the appropriate teams, I had not yet heard back from this team, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_4a0fT0P2nCPQq
Same here....ugh. Amazon doesn't do their homework when they implement new programs, etc...always glitches.
Seller_YjWh596h4AF5R
why am I not surprised Amazon is screwing this up?
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for your follow up.
I have received communication that this is still pending review with multiple teams and still awaiting a resolution. As mentioned, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_TF5qj8nvLsVAS
I recently started using Amazon Buy Shipping and have both automated tools enabled to keep my OTDR protected. I'll be following this thread as well.
Seller_TF5qj8nvLsVAS
I recently started using Amazon Buy Shipping and have both automated tools enabled to keep my OTDR protected. I'll be following this thread as well.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your concerns with your OTDR calculation.
Since we have limited visibility into your account I would ask that you provide the related order ID so we can look further into the situation, if you have already reached out for support on the matter, can you provide the related case ID?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your concerns with your OTDR calculation.
Since we have limited visibility into your account I would ask that you provide the related order ID so we can look further into the situation, if you have already reached out for support on the matter, can you provide the related case ID?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your follow up information.
112-7894185-0149832
112-4999635-1222614
I have SSA and SHT on and i only choose OTDR approved ship methods for amazon orders on Veeqo.
I should be 100% OTDR on every shipment all the time.......
Your information was shared with the appropriate teams, I had not yet heard back from this team, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for posting your follow up information.
112-7894185-0149832
112-4999635-1222614
I have SSA and SHT on and i only choose OTDR approved ship methods for amazon orders on Veeqo.
I should be 100% OTDR on every shipment all the time.......
Your information was shared with the appropriate teams, I had not yet heard back from this team, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_4a0fT0P2nCPQq
Same here....ugh. Amazon doesn't do their homework when they implement new programs, etc...always glitches.
Seller_4a0fT0P2nCPQq
Same here....ugh. Amazon doesn't do their homework when they implement new programs, etc...always glitches.
Seller_YjWh596h4AF5R
why am I not surprised Amazon is screwing this up?
Seller_YjWh596h4AF5R
why am I not surprised Amazon is screwing this up?
Seller_0dsdLOdeUsZD2
Same here. Buying shipping on Amazon
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for your follow up.
I have received communication that this is still pending review with multiple teams and still awaiting a resolution. As mentioned, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_6hJubz0dAqgph,
Thank you for your follow up.
I have received communication that this is still pending review with multiple teams and still awaiting a resolution. As mentioned, once I have any additional information I will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
