New Seller Community
Distributor Invoice Keeps Getting Rejected
Hi. I have an invoice from my distributor (an accepted distributor on Amazon). I am trying to get ungated in six categories. Amazon accepted three of the categories from my invoice, but is denying three others. I keep getting an automated response that gives me little to no details on why my invoice is being rejected. I have contacted support, and the support chat gave me the SAME response in the same wording. The response is just the generic "we have rejected your application for the mutual benefit of seller and customer" message. To clarify:
This is an accepted distributor. I did a lot of research and know many other people who have been ungated using them.
I have ten copies of product for each brand I am trying to get ungated in.
The invoice has been fulfilled.
It includes all of my details (address, name, etc.) and the details of the distributor.
The invoice is less than 180 days old (it is actually only about a week old).
I spent quite a lot of money on these products and it's very frustrating that I can't seem to make headway on why my application is getting rejected. Can I get some help?
3 replies
Seller_4zBzdtgCyS9EI
invoice will not guarantee approval, it's just a requirement. They are looking at other things too, such as sales history/experience and metrics. If you have a new account, you may not be able to sell whatever you want, invoices or not...
Seller_nRFmxiQg4EGrw
Note that a distributor (especially when you're dealing with one of the ones carrying thousands of brands) may be an approved distributor for one brand, but not for some other brands that they also sell. (note that this may or may not be the issue; Amazon is very vague, as you're finding out).
It's best to check with the brand directly to find what supplier is authorized.
CR_Amazon
@Seller_p2VTYfQ5YNHAg
Hello there, my name is CR and wanted to hop in here to provide some resources to review.
CR_Amazon
