Amazon Seller Customer Service Experience
The treatment afforded by Amazon to Amazon Sellers is nothing short of atrocious. You are treated like dirt. There is no effort whatsoever to address the needs, questions, concerns of Amazon Sellers. If anyone is thinking of becoming an Amazon Seller, please be aware that Amazon thinks nothing of you, and if you do become an Amazon Seller, you will find out just how little Amazon cares about you as a Seller and as a customer.
Amazon Seller Customer Service Experience
The treatment afforded by Amazon to Amazon Sellers is nothing short of atrocious. You are treated like dirt. There is no effort whatsoever to address the needs, questions, concerns of Amazon Sellers. If anyone is thinking of becoming an Amazon Seller, please be aware that Amazon thinks nothing of you, and if you do become an Amazon Seller, you will find out just how little Amazon cares about you as a Seller and as a customer.
2 replies
Seller_4zBzdtgCyS9EI
It's not a secret what selling on Amazon is like, for ANYONE to find out BEFORE joining, if they care to find out.
Buyers are addicts and most blindly refuse to see that they are cattle with a nose ring.....for now.
Seller_0EiTWTPC4Lbig
I get the frustration, but I think this is way too emotional and misses how Amazon actually works.
Amazon is a self-service marketplace, not a traditional account-managed retail relationship. Seller Support is there to help with specific technical, policy, catalog, payment, or account issues. It is not there to run your business for you or provide concierge service.
We have been selling on Amazon for about 20 years. We have had awful Seller Support experiences, stupid automated decisions, broken systems, and frustrating cases. We have also built multiple businesses and brands, taken products to #1 in crowded categories, and generated substantial profits on the platform.
Both can be true.
The useful question is not whether Amazon "cares about you." Amazon is a for-profit company. The buyer is its customer. We are sellers operating inside its ecosystem.
I think of Amazon almost like moving to China.
If you move to China and refuse to learn Chinese, you are probably going to hate the experience. Everything feels confusing, arbitrary, frustrating, and difficult.
If you learn the language, understand the customs, and learn how the system works, you may have a completely different experience.
Amazon is its own language, and it is NOT an easy one to learn.
But if you want to succeed here, you have to learn to speak Amazon.
That means understanding the workflows, using the right escalation path, keeping cases short and surgical, knowing what Seller Support can and cannot do, understanding how the algorithms work, and not wasting time fighting things you simply cannot change.
Once you learn that language, Amazon can work extremely well.
Calling the treatment "atrocious" and telling prospective sellers Amazon "thinks nothing of you" may feel cathartic, but it does not really help anyone understand how to succeed here.
