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Received a Critical Warning for Policy Violation I Did Not Commit(negative product reviews)
Hello everyone,
I recently received a critical warning from Amazon stating that I have violated their policy by "working with or influencing customers to leave negative product reviews to damage or abuse the seller, their listings, or their ratings." The warning also mentioned that this violation negatively impacts my account health and that if left unaddressed, it could lead to account deactivation.
I want to clarify that I have never engaged in any such activity. I take my role as a seller very seriously and always strive to operate within Amazon's guidelines. This warning has come as a complete shock to me, and I'm unsure how to proceed.
I contacted Amazon to discuss this matter, but they are not sharing any details about the comments or reviews in question. They have asked me to provide evidence to prove that I did not engage in this behavior. However, I am struggling to understand how I can provide evidence to disprove something I never did in the first place.
Has anyone else experienced a similar issue? What steps did you take to resolve it? I would appreciate any advice or guidance on how to address this with Amazon, clear my account's standing, and handle this request for evidence.
Thank you in advance for your help.
Best regards.
3 replies
Atlas_Amazon
Hello @Seller_kio2UIHBbwBXP
Thank you for the information provided regarding the critical violation that you received regarding the negative product reviews. I understand that you have been in the process of attempting to address a warning related to negative reviews that were left for a competitor. This will have been due to our team having found indicators that you or someone acting on your behalf has left negative feedback on a competitor. Do you operate the account on your own?
We would recommend reviewing the details and information associated with the account as this situation will be a dispute only path. Our team will only be able to review evidence that shows that there was no violation occurring on the account or that the indicators identified are not in violation. Have you been able to identify anything as of yet?
We encourage you to continue to provide any details or information that you have regarding this situation so we may gain a better understanding.
Best,
Atlas
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