All,
Ongoing now since 16th January 2024, multiple calls to Amazon Seller support along with multiple Case IDs and still ongoing issue with no resolution or someone actively looking at within Amazon to resolve.
I'm writing a post here in the hope to 1) raise the issue and 2) see if someone in the community has been able to somehow resolve.
I believe this issue to be a technical fault or bug.
I'm unable to "Assign", "Add new deposit method", "Manage Deposit Methods" or "Replace Deposit Method". No option can be selected on the deposit methods screen - I receive multiple verification requests in an endless loop and no way of verifying.
It's affecting all my Amazon accounts whether .com,.fr, .it or even .co.uk - However for .com & .fr I have a RED warning on my seller dashboard that no deposit address has been selected and my account risks deactivation.
I've been raising this issue since January to Amazon Seller support and my .com account was even disabled due to no deposit bank bank account. The account was eventually reinstated, but the core issue still remains in that I still can't select a deposit address and risks deactivation again! You couldn't make this up :-) -
Amazon are also quite happy to charge storage fees on my .com stock while my account was disabled for this technical fault of no deposit address, so hundreds of dollars of unecessary fees.
Nobody at Seller Support (Globall) has been able to help even when I'm told the case will be referred to a different department and someone will get back to me.
It's my belief this is a technical bug and needs to go to a technical team.
I have attached .fr screenshot examples of the error, however the same issue is for all country accounts including .com.
I could select Add new deposit method, Manage Deposit Methods or Replace Deposit Method and the results are the same. However the example shown below is selecting the Assign button for Amazon.fr - Also any country selected is same issue.
You can see the account end 456 is even verified already!
Then onscreen the following appears. Again with any option selected on the "Deposits Methods" page.
I then receive the email in my inbox
The link "Please approve or deny" takes me to the same screen and doesn’t allow me to approve, but warns me that bank account information is attempting to be changed, as follows;
On screen then shows
I've checked the Charge Methods page and this is working 100% fine. In that I can adjust the accounts of Amazon to take funds, just not deposit.
I've wasted hours and hours of time trying to get help with Seller Support, but they cannot help. Seller support say they will transfer to a team and this doesn't happen. I'm left waiting and cases are always closed.
Just tried again now to ring Amazon Seller support to try different staff and the support person says he will speak to someone, put me on hold and after 65 minutes of waiting on hold without an update from the call handler, just music (a repeating chime), I eventually hung up. What is going on at Amazon?
Same issue as reported by Hello_World 11 months ago. See link below.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/01db8eb3-c6eb-4b03-bed1-9070c1045369
Hope someone out there has found a solution.
Thank you.
