We have PO Box shipping deselected on our shipping template in every category and destination.

Yet the other day, we received a shipment with all shipping methods except USPS grayed out, with the reason being "UPS/FedEx cannot ship to a PO Box".

The more baffling part is, I couldnt find a record of a PO Box set up for that location (which was some sort of grocery store).

Below is a mockup, redacted version of the address:

XX-XXXX Street Name Hwy

Box 123

City Name, Hawaii XXXXX

So my question to all of you is, is it possible the way the address was set up convinced Amazon the destination was a PO box, when in fact, it was not?

Has anyone else experienced this? Again, I double checked and PO Boxes are deselected for the entire shipping template that we use on every item.

Thanks in advance

This seems to be a new trend. We have had 3 orders in the last couple of weeks that were to PO Boxes and Buy shipping indicates that the address is invalid. It has been the same story each time. Buy shipping either offers only Amazon Shipping, which we do not use, or no option at all. Yes, we can use another source for labels, but this is getting ridiculous. It is pointless trying to contact seller support because their response is some variation of it is the carrier that is the issue. Really frustrating.

There seems to be some bug in buy shipping, Amazon, please fix it. PO Boxes are legitimate and what possible reason would there be that we would not be able to ship via USPS to a PO Box.

@Seller_j9Bd91CW3ZVpr @Seller_RSwABJNHpHnEZ @Seller_s3amN64nZ4y9V @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e

We have an order to ship to a PO Box but the only shipping option coming up is Amazon Shipping Ground. This has happened before but not recently. I can ship using a third-party site but would rather not give up the protections that Amazon Buy Shipping provides. Has anyone come up with any other solutions?