A to Z help becasue of Amazons clueless support
We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.
@Quincy_Amazon @SEAmod @Dominic_Amazon @Jim_Amazon
4 replies
Seller_65SosQSNEbezj
@Joey_Amazon or any mod who can help.
Joey_Amazon
Hello @Seller_65SosQSNEbezj,
Thank you for posting here at the forums and bringing this situation to our attention.
If you wish, please share the Claim ID associated with this case. I can take a look and determine what options you might have to move forward with this.
Cheers,
Joey
A to Z help becasue of Amazons clueless support
We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.
@Quincy_Amazon @SEAmod @Dominic_Amazon @Jim_Amazon
A to Z help becasue of Amazons clueless support
We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.
@Quincy_Amazon @SEAmod @Dominic_Amazon @Jim_Amazon
4 replies
4 replies
Seller_65SosQSNEbezj
@Joey_Amazon or any mod who can help.
Joey_Amazon
Hello @Seller_65SosQSNEbezj,
Thank you for posting here at the forums and bringing this situation to our attention.
If you wish, please share the Claim ID associated with this case. I can take a look and determine what options you might have to move forward with this.
Cheers,
Joey
Seller_65SosQSNEbezj
@Joey_Amazon or any mod who can help.
Seller_65SosQSNEbezj
@Joey_Amazon or any mod who can help.
Joey_Amazon
Hello @Seller_65SosQSNEbezj,
Thank you for posting here at the forums and bringing this situation to our attention.
If you wish, please share the Claim ID associated with this case. I can take a look and determine what options you might have to move forward with this.
Cheers,
Joey
Joey_Amazon
Hello @Seller_65SosQSNEbezj,
Thank you for posting here at the forums and bringing this situation to our attention.
If you wish, please share the Claim ID associated with this case. I can take a look and determine what options you might have to move forward with this.
Cheers,
Joey
