Account deactivated - 12 appeals - Case 21340329531 marked Answered with no response - Need human review
Dear Community Managers and fellow sellers,
I need help with a technical/system issue that has left my account in limbo.
My store: Jmtalysion
ASIN in question: B0GY9L1NMC
Case ID: 21340329531
My account was deactivated on June 24, 2026 due to an Intellectual Property complaint regarding ASIN B0GY9L1NMC. Since then, I have submitted 12 appeals through the standard "Submit new information" button in Account Health, but kept getting generic template responses.
On July 28, 2026, I submitted Case ID: 21340329531 requesting manual intervention. This Case remained pending for 14 full days and was automatically marked as "Answered" on August 11, 2026 – but I received NO actual response, NO email, and NO guidance.
Now, the violation for ASIN B0GY9L1NMC is no longer listed on my Account Health dashboard (policy categories show 0), and individual "Appeal" or "View Appeal" buttons are missing. The only option visible is the "Submit new information" button at the top.
I have submitted my 12th appeal on August 11, 2026 at 11:37 PM CST through the "Submit new information" button, but received the exact same template rejection again.
I am not asking for community legal advice. I am asking: How do I get this Case in front of a human reviewer when the appeal button is missing and my 14-day Case was marked "Answered" with no response?
I have airtight evidence (government-verified VAT invoice, 1688 supply chain, USPTO search log showing no trademark in Class 028) that proves this was a backend keyword typo ("Squeeze" misspelled as "Squeeezy") on a generic unbranded product.
Any guidance from community managers or experienced sellers would be greatly appreciated.
Thank you,
Tang Xiaojia
Legal Representative of Jmtalysion
@Casey_Amazon I see you helping other sellers in this forum. Could you please take a look at my case when you have a moment? Thank you.
Account deactivated - 12 appeals - Case 21340329531 marked Answered with no response - Need human review
Dear Community Managers and fellow sellers,
I need help with a technical/system issue that has left my account in limbo.
My store: Jmtalysion
ASIN in question: B0GY9L1NMC
Case ID: 21340329531
My account was deactivated on June 24, 2026 due to an Intellectual Property complaint regarding ASIN B0GY9L1NMC. Since then, I have submitted 12 appeals through the standard "Submit new information" button in Account Health, but kept getting generic template responses.
On July 28, 2026, I submitted Case ID: 21340329531 requesting manual intervention. This Case remained pending for 14 full days and was automatically marked as "Answered" on August 11, 2026 – but I received NO actual response, NO email, and NO guidance.
Now, the violation for ASIN B0GY9L1NMC is no longer listed on my Account Health dashboard (policy categories show 0), and individual "Appeal" or "View Appeal" buttons are missing. The only option visible is the "Submit new information" button at the top.
I have submitted my 12th appeal on August 11, 2026 at 11:37 PM CST through the "Submit new information" button, but received the exact same template rejection again.
I am not asking for community legal advice. I am asking: How do I get this Case in front of a human reviewer when the appeal button is missing and my 14-day Case was marked "Answered" with no response?
I have airtight evidence (government-verified VAT invoice, 1688 supply chain, USPTO search log showing no trademark in Class 028) that proves this was a backend keyword typo ("Squeeze" misspelled as "Squeeezy") on a generic unbranded product.
Any guidance from community managers or experienced sellers would be greatly appreciated.
Thank you,
Tang Xiaojia
Legal Representative of Jmtalysion
@Casey_Amazon I see you helping other sellers in this forum. Could you please take a look at my case when you have a moment? Thank you.
10 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering (including the MODS) will need to see what wording they used and what they are asking for.
Seller_rI7BZIczK8iAC
So, this is not your brand? Do you have a "Letter of Authorization" from the brandowner allowing you to sell it on Amazon?
Or as you say later on, is it a "Generic" listing without brand on the product label? Then it could be that this "unbranded" product looks exactly like a well known branded product?
So, you sent 12 times new information?
Seller_14o3oVAXRYtJd
Based on what you described, this appears to be an Account Health/appeal workflow issue rather than a standard buyer communication matter. Amazon’s Communication Guidelines primarily govern communications with buyers and direct sellers with policy questions to Selling Partner Support.
Since the original violation is no longer visible, the individual appeal option has disappeared, and Case ID 21340329531 was closed as “Answered” without an actual response, I would recommend focusing your Community post/escalation on the technical issue preventing you from accessing the appropriate appeal path.
When a Community Manager reviews this, provide the Case ID, ASIN, deactivation date, date the case was automatically closed, and explain clearly that you are requesting review of the closed case and restoration/escalation of the appropriate appeal path. I would avoid repeatedly submitting essentially the same appeal while waiting for guidance, since repeated submissions may not address the underlying workflow problem.
Also, keep the IP defense itself factual and document-based. Rather than characterizing the evidence as “airtight,” explain exactly what each document establishes and how it addresses the specific infringement allegation. A USPTO search alone may not necessarily resolve every type of intellectual-property complaint, so identifying the exact IP right and complaint at issue is important.
Hopefully a Community Manager can review Case ID 21340329531 and determine why it was closed without a visible response or escalation path.
Seller_fpTmbaiL5dqVK
@Casey_Amazon My Case 21340329531 was automatically locked by the system, and I am unable to reply to the original case. I submitted my 13th appeal on August 14 with new evidence (USPTO trademark filing receipt for my brand "Jmtalysion"), but still received the same template rejection. Could you please assist in creating an escalation ticket for my case? Thank you.
Seller_fpTmbaiL5dqVK
@Casey_Amazon I'm following up on my case (ID: 21340329531). I understand you're very busy, and I appreciate any time you can spare. I'm just looking for any update or guidance on next steps, as my account remains deactivated and my case is locked. Thank you for your understanding.
