Amazon requires that I respond to damaged item complaint. Not sure how to respond.
FBA order. This is in the voice of the customer:
"Item damaged, has clamp marks on both sides of the disc and both sides of the prime package"
Amazon packed and shipped this item, yet requires that I respond on how I am going to change shippers to address the issue.
Amazon requires that I respond to damaged item complaint. Not sure how to respond.
FBA order. This is in the voice of the customer:
"Item damaged, has clamp marks on both sides of the disc and both sides of the prime package"
Amazon packed and shipped this item, yet requires that I respond on how I am going to change shippers to address the issue.
3 replies
Seller_nE50Oq6CKvOfR
You don't need to, you just do what they asked you to do. A bot is asking the question, so it has no idea what happened, it's just automated. you reply back with detailed info about how it was FBA and the VOC said it was damaged in shipping
Seller_kIukTwdhvntAp
As @Seller_nE50Oq6CKvOfR notes, you respond to them and tell them they need to contact AMAZON since you decided to turn your business over to them to handle everything.
If you want to control anything ship FBM and avoid these issues.
Sky_Amazon
Hello @Seller_HH57ZbA7Hx0Ks
@Seller_nE50Oq6CKvOfR & @Seller_kIukTwdhvntAp Thank you for chimming and sharing additional details.
Thank you for reaching out to us on forums and sharing your concern.
If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, as per policy we replace that item with a new item of the same product or reimburse you for it.
I suggest you reaching out to the seller support team for more details or you can file a claim for the reimbursement. The dedicated team will review and get back with an update.
For more information please refer to - FBA inventory reimbursement policy.
- Sky
