USA marketplace inactive
i started in US market place in august 2024, from august all are going good . but suddenly it stopped USA marketplace inactive and fix strandard inventory in feb 2025.
then i connected seller support from feb whole month and verified address , identity, contact email verification then activated march 5, 2025 to march7, 2025.
again its shows USA marketplace inactive and fix strandard inventory from march7, 2025. i tred and created 20 + tickets and spending more than 50 calls to seller support. the final reply ( no one able give answer to me, because they dont know why its happend.)
reply like: last 50days
Hello from Amazon Selling Partner Support,
We are really sorry for the disconnection as it was due to some technical glitch.
We understand your concern regarding your account status and would like to get the update. We will surely assist you with this.
In this case we have investigated and can see that our team is still working and investigating the submitted details.
We will be sure to update you on the progress of these investigations as soon as we have additional information.
i dont know how to solve this problem, whom to contact.
its really maximum 30minitues to 1 hour to solve this problem from amazon. but no one help us to solve this. pls reply how to reach who have sovetion for this issue. i m asking to everyone from amazon officials why you cant support this issue, why u are not educate to solve this to your seller support team.
(Thanks for creating a Selling on Amazon account. We have completed the identity verification process successfully and appreciate your efforts in supporting this process. Your account is now active, and you can start selling on Amazon.)
nothing done, why????????
USA marketplace inactive
i started in US market place in august 2024, from august all are going good . but suddenly it stopped USA marketplace inactive and fix strandard inventory in feb 2025.
then i connected seller support from feb whole month and verified address , identity, contact email verification then activated march 5, 2025 to march7, 2025.
again its shows USA marketplace inactive and fix strandard inventory from march7, 2025. i tred and created 20 + tickets and spending more than 50 calls to seller support. the final reply ( no one able give answer to me, because they dont know why its happend.)
reply like: last 50days
Hello from Amazon Selling Partner Support,
We are really sorry for the disconnection as it was due to some technical glitch.
We understand your concern regarding your account status and would like to get the update. We will surely assist you with this.
In this case we have investigated and can see that our team is still working and investigating the submitted details.
We will be sure to update you on the progress of these investigations as soon as we have additional information.
i dont know how to solve this problem, whom to contact.
its really maximum 30minitues to 1 hour to solve this problem from amazon. but no one help us to solve this. pls reply how to reach who have sovetion for this issue. i m asking to everyone from amazon officials why you cant support this issue, why u are not educate to solve this to your seller support team.
(Thanks for creating a Selling on Amazon account. We have completed the identity verification process successfully and appreciate your efforts in supporting this process. Your account is now active, and you can start selling on Amazon.)
nothing done, why????????
2 replies
Connor_Amazon
Hi @Seller_o2o3QfJSrzsHT
Connor from Amazon here.
I've escalated the issue with the US marketplace to my partner team to further investigate this. I will reach out to you as soon as I get an update from them.
Best,
Connor
Connor_Amazon
Hi @Seller_o2o3QfJSrzsHT
I just heard back from my partner team and they informed me that you will need to delete your bank (deposit) account information and re-add it again so that it can re-trigger the verification for the US marketplace.
Let me know once you update your bank so that I can follow up with them on my end.
-Connor