Requesting Moderator to correct Product Type Issue
@Joey_Amazon
Can you please intervene on this case? CASE 18872901561
They just closed it again. I need one ASIN moved to a different product type. It was moved to the wrong product type when it was reclassified. It is a child ASIN and I have tried all the self help too too, it still wont budge.
Now they have closed the case again with this BOGUS RESPONSE:
Hello from Amazon Selling Partner Support,
Thank you for contacting us, Kathy This is Fernanda, I am a Live Channel Specialist.
I understand your request to update the product type for ASIN xxxx.
After a thorough review, we are unable to make the requested product type change at this time because there is an existing contribution from another seller that we cannot override. This prevents us from updating the product type as requested.
No further action can be taken on this request at this time. We appreciate your understanding in this matter.
Thank you for selling with Amazon.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
I am a brand owner, I am the only contributor to the ASIN, I am handmade.
Can you please help?
Requesting Moderator to correct Product Type Issue
@Joey_Amazon
Can you please intervene on this case? CASE 18872901561
They just closed it again. I need one ASIN moved to a different product type. It was moved to the wrong product type when it was reclassified. It is a child ASIN and I have tried all the self help too too, it still wont budge.
Now they have closed the case again with this BOGUS RESPONSE:
Hello from Amazon Selling Partner Support,
Thank you for contacting us, Kathy This is Fernanda, I am a Live Channel Specialist.
I understand your request to update the product type for ASIN xxxx.
After a thorough review, we are unable to make the requested product type change at this time because there is an existing contribution from another seller that we cannot override. This prevents us from updating the product type as requested.
No further action can be taken on this request at this time. We appreciate your understanding in this matter.
Thank you for selling with Amazon.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
I am a brand owner, I am the only contributor to the ASIN, I am handmade.
Can you please help?
4 replies
Seller_Qp7D09NCRbW7u
27 days the case has been open and still not fixed and zero response from mods here on the board. @Joey_Amazon