Dog Waste Station for public parks classified as non-adult products

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Dog Waste Station for public parks classified as non-adult products

My ASIN: B0CYHMCRHS is not getting the support that it needs, help desk ticket case 17397694131.

Support is telling me that a Dog Waste Station, which is a trash can for public parks with plastic dog waste bags, is correctly classified as non-adult products.

Their response is: These ASINs will remain classified as non-adult products. They will continue to be accessible and searchable for all customers, eligible for all applicable site-wide merchandising features, and subject to our general product listing policies and guidelines.

But, the ASIN is blocked for sale in California with a Red Text block for "This product does not meet California air cleaner regulation requirements, and cannot be shipped to California."

This is why I think support isn't helping me. Even if the product is classified as non-Adult, the own rules are that the product should be available to all customers.

The true error of the B0CYHMCRHS is a required EO number from the California Air Resources Board (CARB). I know this because this is the 4 ASIN this year that I have gotten reviewed and cleared until this ticket.

My Dog waste station now comes with a 32fl oz bottle of liquid odor eliminator. Three days after I added it, I got the block that leads to the Red error message. On another case, that was the standalone liquid odor eliminator ASIN, was reviewed and block was removed. ASIN: B0DTJD55J1 - Support Case: 17122735971

The Odor Eliminator is made in California & is sold in California. It doesn't require an EO number because EO numbers are for combustion engines and indoor air cleaning machines. There are no restrictions for liquid surface cleaners. The full list of restricted products under the CARB laws is listed on their site ww2.arb.ca.gov/executive-orders-certifications-verifications

So please help me figure out how to remove the error message.

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Seller_XBCghfgV9QWo0

This is very frustrating. I now have 19 ASINs with the same problem.

It is as simple as this: ASIN A (no restrictions) + ASIN B (Cleared of restrictions) = ASIN C (Will not clear restrictions & will not help)

What is frustrating is I have a 1000 seller health score and over 950k in monthly sales and struggle to get good help. I wish we had a rep system for sellers of my size.

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