delivery window
Hi,
My original delivery window was from August 12 to 25, but due to a delay in the shipment, it is now expected to arrive on October 5. Unfortunately, I am unable to edit the delivery window since the scheduled time has already passed. Has anyone else encountered a similar situation, and how did you resolve it?
Thank you for your help, much appreciated!
2 replies
Seller_rI7BZIczK8iAC
How you have seen, the originally input delivery window has passed and you can no longer change it. If this happens just 2,3 times nothing bad will happen to you. Just check better the next time and modify it before.
Jameson_Amazon
Hi @Seller_UiMpZ9rlLxlG6,
Thank you for reaching out on the Seller Forums! I'm happy to see that you have received some helpful advice in the replies here. Has there been any updates to this shipment since posting?
Please note that you can edit your delivery window in the Tracking details step up until the start of the window. Once your window starts, you won't be able to make any changes. If your shipment arrives later than the delivery window, you'll receive a notification in the Shipping Queue and Shipment Performance Dashboard so you can work with your carrier to provide more accurate estimates for future shipments.
For more information and best practices on delivery windows, I'd encourage you to read through this help page.
If you have any additional questions or need further assistance with this shipment, please let me know!
All the best,
Jameson
