Nice to see the shipping companies gouging everyones eyes out for the holidays. Meanwhile we are suppose to offer ''FREE'' shipping to cover for them. It's time to start charging shipping again! Why should we build it in to our prices and look like the bad guys?? People need to start seeing what these thieves actually charge. Enough is enough already.

We have SSA enabled.

For Standard Shipping, we have it set to only use USPS Ground Advantage to estimate delivery times. We want the longest/cheapest delivery option.

We have gone so far as to UNCHECK every single Standard Shipping option except USPS Ground Advantage.

Our Shipping Services Priority ONLY includes USPS Ground Advantage for Standard Shipping.

Yet despite all of this, we regularly get Standard Shipping orders where Amazon has used UPS Ground to calculate the delivery promise and we are forced to upgrade to more expensive shipping options to stay OTDR protected.

How do we make this stop happening? We've tried both the "longest shipping" option as well as the "preferred ranking" option where USPS Ground Advantage is the ONLY service that appears in our rankings.

UPS should not be being used AT ALL to make delivery promises. But it still is being randomly used on a significant portion of our orders.

Good afternoon,

We lost the buybox due to an invalid external competitive price. We escalated the case and we received a message back that the internal team checked it and gave the same pat answer as the first without actually verifying that the external price was invalid. They did this even though we provided detailed info proving that the external price is invalid.

Our ASIN is B09R288M3Z. The price on Amazon is $19.98 free shipping.

We also have our product on QVC which we are on live a number of times a year. QVC's price is $17.00 plus $3.50 shipping making it $20.50 making QVC's price higher.

We explained that once our product is added to the cart and you go to check out the shipping is added.

We asked them to please check that out to verify that the price is actually higher on QVC than It is on Amazon.

We provided the link to do so. It won't let me add the link here but if you go QVC search MAMMOTH GRIP you can verify this.

Please check it out, add to cart, view cart and you will see the shipping and handling charge QVC charges.

We have been selling on Amazon since January, 2022 at $19.98 and have never had this issue until recently when we had to raise our price a little due to increasing materials cost to manufacture our product. When we did it seems that triggered a bot. We put the price back to $19.98 in hopes we would get the buybox back.

Also, I find it quite odd that on our Seller Central Home page under recommendations, to match competitive price it says:

Competitive External Price

$17.00

Your Price + Shipping

$19.98 + $0.00

Please note that our price shows the price plus $0.00 shipping. QVC's shows $17.00 but fails to see or mention the $3.50 shipping.

It seems to me that that if we did have a shipping charge that would be added to our Amazon price but not in the case of the external price during evaluation.

That is a double standard when amazon is evaluating pricing.

Case ID: 17279159211

Your help would be greatly appreciated.

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