Amazon closed my account
Amazon closed my account on the grounds of section 3. I submitted all the documents they requested. But they still say my documents are not enough. I don't know what else to do. I submitted everything needed. I keep getting the same answer that more documents are needed
Please help me open my account. I sold an original product that I have all the necessary invoice
CASE 15782131221
@Jameson_Amazon @Quincy_Amazon
@Atlas_Amazon @LeviDylan_Amazon
1 reply
Atlas_Amazon
Hello @Seller_6gDNmn0Y8UGTn
CASE 15782131221
Thank you for the information provided regarding the issues that you have been seeing. I reviewed the case information provided and do see where our team has provided the requirements regarding an invoice.
What type of set up do you have for your sourcing your product? Were you sourcing from the original supplier or an authorized distributor? Our team will take steps to verify the documentation to ensure the product can be traced back to the original supplier.
If this information cannot be verified, then our team will be obligated to reject the submission. Do you have any additional documentation that you could provide that has not been provided already? We ask that you remain aware that if our team cannot validate your documents, we cannot guarantee a resolution will be available.
We do encourage you to continue to refer to this thread with any additional information or details you would like to share.
Best,
Atlas
