Account affected because of only 2 low reviews
After only 2 low reviews , even though we have a HEALTHY account status, the ODR effected , the sales immediately starting to go off , no featuring in the buy box even we have the best prices, and the impressions of the ads are zero. the customer service says to just wait and wait. this is not right for the business.
1 reply
Nano_Amazon
Hello @Seller_zZZFGeaFCkOCN
Thanks for reaching out to Amazon Forums. I understand your concerns about the impact of negative reviews on your account performance. Providing an excellent buying experience to customers is key, which is why maintaining positive reviews is important.
Here are some resources that can help you improve your performance.
Review these materials and consider implementing strategies to enhance your customer service and product quality. If you have specific questions about your account status or Buy Box eligibility, please contact Seller Support directly.
Regards,
Nano
