Hello Amazon Team and fellow sellers,

@CR_Amazon @Remy_Amazon, I kindly request your attention to this issue.

Issue Description:

Our account has been operating normally for 3 years (no performance issues, no policy violations). Last year, we updated our business license with a partial address change. In March 2026, we received the INFORM Consumers Act verification request.

Here's the problem: BEFORE we could manually submit our NEW business license, the system automatically submitted the verification using the OLD information on file. As a result, the identity verification FAILED.

Current Status:

Account status shows "At Risk" (yellow warning)

NOT suspended yet

There is NO appeal button or resubmission入口 anywhere

Cannot submit new documents to complete verification

What we have tried:

Contacted Seller Support multiple times → received template responses only

Tried different browsers (Chrome, Firefox, Edge) → no change

Checked Account Health and Account Info pages → no submission入口

Opened case # [19683854101]

What we need:

Please reset the identity verification workflow so we can submit our NEW business license and updated address proof to complete the INFORM Consumers Act verification. We have all valid documents ready.

Thank you for your help.