Hola a todos ! He abierto la cuenta recientemente , y automaticamente me han inscrito en este servicio. Me gustaria saber un poco opiniones al respecto de quien lo tenga contratado , de si merece la pena , ventajas , inconvenientes , etc.

Muchisimas gracias de antemano y un saludo a todos

Amazon has repeatedly costed us thousands of dollars over fraud customer A to Z Claims. we provide all the factual and documents requested we repeatedly get like claims denied and granted in the customers favour. This is absolutely ridiculous and not long term stable for our business while customers can make any claim they want without any evidence to support their claim. We are trying to get our money back as we kindly ask for Amazon to intervene as this is completely fraud on Amazons part as well. I’m not sure who you have hired in the A to Z claim department, but they are clearly unable to read factual information and do their job properly.

The A to Z Claim - Customer issue: - Damaged or defective item. This is not true either as the watch is working perfectly fine as per the written Amazon messages between the buyer and I. The Buyer claimed they loved the watch and needed only the missing instructions which we PROVIDED from the manufacture.

This customer has made multiple complaints to us stating the watch we sold him is a counterfeit when indeed it is NOT. We are authorized dealers and we do not sell any counterfeit items. He also claimed in his Amazon messages in writing that he loved the watch previously and wanted the manuals / instructions . We provided the customer with the manufacturer instructions that were available for the model and make number . Then the customer randomly changed his mind and reason and submitted a claim for counterfeit. How is this even legal and granted to the buyer!?? Where is the proof to support this false claim. We want our money back to us as this buyer is abusing the A to Z Claims forms and Amazon lets them get away with it with their incompetent claims department.

Order ID: 402-7629655-0886722