Quick Tip: Voice of the Customer Dashboard Launch Updates
Today is a great day for a new launch update!
Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings. These features will provide increased transparency and tools for you to monitor customer feedback trends. In addition, they will provide improved structure to easily digest key focus areas with guided options to improve your customers’ experience with your products.
Some of the key features that will be launched include:
- An improved and simplified visualization of feedback and trends.
- Tailored actions that can be taken to improve customer experience.
- Increased sources of feedback to improve the insights into customer concerns.
- New root cause identification and breakdown to provide a summarized version of the customer feedback.
Please note that some sellers may take some time to see this new experience as changes propagate through the system.
Please find some frequently asked questions below:
How do I find VOC? The Voice of the Customer (VOC) dashboard is housed in Seller Central, within the Performance tab. When you click on “Voice of the Customer” you will be automatically directed to your VOC dashboard.
Are these features available on the Desktop page and Mobile Application? No, these features are currently only available on the Desktop experience.
What should I do if I see a listing is deactivated? If your listing is deactivated, check the Account Health Dashboard page to ensure you are compliant with Amazon’s selling policies. As a reminder, CX health of your product listing does not affect your overall account health.
What is the difference between Account Health Dashboard (AHD) and Voice of the Customer (VOC)? The VOC dashboard is an insight generating dashboard that allows you to listen to customers opinions and/or experiences of your product offering. It is also a tool that helps connect these insights to actions should you need to improve your product or listings’ satisfaction. The Account health dashboard surfaces your overall account health based on Amazon’s selling policies. AHD will be the centralized dashboard to view and address all concerns regarding deactivations.
How do I learn more about the root cause breakdown? We will be launching new help pages to provide visibility into the new root cause breakdowns provided for your listings. You may view the various help pages here.
Will I still be able to see direct customer feedback? Yes, direct customer feedback will still be visible, when available. The new root cause identification will be an added layer to provide Sellers with a deeper understanding of the customer feedback.
Will all of the features presented in the Accelerate Conference video be available with the re-launch of VOC? (Video found on YouTube under the 'Amazon Accelerate 2022' playlist Title: Supporting Customer Needs: New Voice of the Customer Features) No. The team is working on making these new enhancements and making these features available as soon as we can. The improvements we make are fluid so we do not have a specific date, but we will plan on communicating launches through Seller Central and Seller Forums when they become available. However, the features listed in the overview of this post, such as the new root cause breakdowns and additional seller actions, will be available.
What are some resources I can use to better understand VOC? There are a few help pages available for VOC and more to be launched throughout the year:
Quick Tip: Voice of the Customer Dashboard Launch Updates
Today is a great day for a new launch update!
Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings. These features will provide increased transparency and tools for you to monitor customer feedback trends. In addition, they will provide improved structure to easily digest key focus areas with guided options to improve your customers’ experience with your products.
Some of the key features that will be launched include:
- An improved and simplified visualization of feedback and trends.
- Tailored actions that can be taken to improve customer experience.
- Increased sources of feedback to improve the insights into customer concerns.
- New root cause identification and breakdown to provide a summarized version of the customer feedback.
Please note that some sellers may take some time to see this new experience as changes propagate through the system.
Please find some frequently asked questions below:
How do I find VOC? The Voice of the Customer (VOC) dashboard is housed in Seller Central, within the Performance tab. When you click on “Voice of the Customer” you will be automatically directed to your VOC dashboard.
Are these features available on the Desktop page and Mobile Application? No, these features are currently only available on the Desktop experience.
What should I do if I see a listing is deactivated? If your listing is deactivated, check the Account Health Dashboard page to ensure you are compliant with Amazon’s selling policies. As a reminder, CX health of your product listing does not affect your overall account health.
What is the difference between Account Health Dashboard (AHD) and Voice of the Customer (VOC)? The VOC dashboard is an insight generating dashboard that allows you to listen to customers opinions and/or experiences of your product offering. It is also a tool that helps connect these insights to actions should you need to improve your product or listings’ satisfaction. The Account health dashboard surfaces your overall account health based on Amazon’s selling policies. AHD will be the centralized dashboard to view and address all concerns regarding deactivations.
How do I learn more about the root cause breakdown? We will be launching new help pages to provide visibility into the new root cause breakdowns provided for your listings. You may view the various help pages here.
Will I still be able to see direct customer feedback? Yes, direct customer feedback will still be visible, when available. The new root cause identification will be an added layer to provide Sellers with a deeper understanding of the customer feedback.
Will all of the features presented in the Accelerate Conference video be available with the re-launch of VOC? (Video found on YouTube under the 'Amazon Accelerate 2022' playlist Title: Supporting Customer Needs: New Voice of the Customer Features) No. The team is working on making these new enhancements and making these features available as soon as we can. The improvements we make are fluid so we do not have a specific date, but we will plan on communicating launches through Seller Central and Seller Forums when they become available. However, the features listed in the overview of this post, such as the new root cause breakdowns and additional seller actions, will be available.
What are some resources I can use to better understand VOC? There are a few help pages available for VOC and more to be launched throughout the year:
28 replies
Seller_U2iypJCercyzc
How about showcasing another Amazon customer in The Voice of the Third Party Seller.
We should all be entitled to those metrics.
Seller_b82R3ftTHqzHW
A meaningless metric made even more meaningless .....
Seller_aEzr9PjpfpuxN
Amazon has to do away with VOC it is meaningless. Almost 100% of the customer lie when the open a return stating the item is defective etc so they don't have to pay return shipping and get a full refund. out of all my returns last year I had one item that was defective the rest where all lies nothing was wrong with the item. But yet every time customer states the item is defective etc you take a metrics hit in VOC
The worst part about this Amazon knows this and they refuse to do anything about it
Seller_gdX6mm1HIo4ov
Why does Amazon keep sending me emails saying my product is being investigated for high NCX rates when it's VOC rating is always good or excellent?
Seller_GcgO8JJ3AX3Rw
This is a completely useless metric I never look at!
I want a Voice of the Seller metric!
I could say that it is outrageous that I have someone file for a return 5 minutes after I had used Buy Shipping. I had printed it out and shut my computer down and went to the PO. When I got home I had a return request for 'did not approve purchase'. I emailed the buyer that I had just mailed the item and to get a refund they need to return the item as instructed by amazon in the condition listed.
I cannot help but think they learned from reading online that they could game the system by filing the return right after confirmation; open an item, burn the cds and return this way. I mean come on, the order had been placed on Friday night and 5 minutes after I shipped it they filed for a return. I will be able to tell if the customer opened the item and took it out of my very secure packing in bubble wrap so I wonder if I have any recourse if I identify they 'used/copied' the item? Yea, I know I cannot prove they burned it. I'm just grousing that if they did not approve purchase why would they open the contents?
But 2 days after delivery, they have not lifted a finger to return it! Maybe they won't.
Then I have someone else who field a return for 'did not approve purchase' right after it was delivered; never returned it; then filed another return request 2 weeks later claiming 'no longer needed'. A week later, no movement has been made to return it. I told the customer they ain't getting a refund until they get off their tush and return it! I wonder if they were limited in options for reason for return after it was delivered because 'no longer needed' sure don't jive with 'didn't approve purchase'.
All this and they get refunded upon first scan if they bother!
I wish amazon had to 'listen' to the Voice of the Seller. It would sound like Pantera or Metallica letting off some frustration at the world!
Seller_0ZAk3GJ1SiqL3
This whole thing has always been useless because Amazon doesn't take into account the fact that most of the time when a customer is dissatisfied and it isn't due to the item being defective, it's because they didn't bother to read the item details. I've had two products impacted by this and both times all the customer comments revealed they hadn't read anything.
Seller_J0xYxk5WE0PmN
I just wish that the seller wasn't always so blind-sided by the customer feedback with little ability to have it removed when things are fixed up for the customer. The seller should be given some time to respond to something negative before it gets posted to the public. Angry customers tend to post things that permanently damage the seller far beyond any damage done to them, if any and that's not fair at all. We should at least have a chance to prevent that from happening. If they have a legit complaint and we get a chance to fix it and don't, then it's on us... go ahead and post the negative feedback. But if we take care of it completely, then the negative feedback should never be shown to the public.
Seller_CW0P5hgbsiqWX
"Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings...."
This so called "tool" was designed by employees who are not full-time sellers or do not own a retail store.
Removing the Communications Blockage with the customer after the sale most likely will have a better effect. Let's hope it is included in your Updates.
As a seller, I find it basically useless. Not sure why Amazon employs people to manage and update it. We have all Excellent ratings except for the 3 scammer returns who got caught. And Amazon thinks this product to improve my service. Get rid of the Fraudulent and false return buyer's, or at lease make a public statement telling sellers why Amazon accepts their behavior.
Now if Amazon were to get rid of RFS for 3rd party sellers. I think there could be a million likes. Give it a try and see what happens.
Seller_CW0P5hgbsiqWX
Today is a great day for a new launch update!
IT IS NOT. The day Amazon does away with RFS, it will be a good day.
The last good day was May 1, 2016. That's the day Amazon took over handling INR claims. Sellers have not had another good day since then.
Seller_hW6UpEsBcQ7Yk
6 out of 7 negatives I received were for customers who used the wrong return reason. Those 6 we had filed Safe-T claims against and won. I did use this as a learning experience, use the wrong return reason to PO a seller.
Quick Tip: Voice of the Customer Dashboard Launch Updates
Today is a great day for a new launch update!
Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings. These features will provide increased transparency and tools for you to monitor customer feedback trends. In addition, they will provide improved structure to easily digest key focus areas with guided options to improve your customers’ experience with your products.
Some of the key features that will be launched include:
- An improved and simplified visualization of feedback and trends.
- Tailored actions that can be taken to improve customer experience.
- Increased sources of feedback to improve the insights into customer concerns.
- New root cause identification and breakdown to provide a summarized version of the customer feedback.
Please note that some sellers may take some time to see this new experience as changes propagate through the system.
Please find some frequently asked questions below:
How do I find VOC? The Voice of the Customer (VOC) dashboard is housed in Seller Central, within the Performance tab. When you click on “Voice of the Customer” you will be automatically directed to your VOC dashboard.
Are these features available on the Desktop page and Mobile Application? No, these features are currently only available on the Desktop experience.
What should I do if I see a listing is deactivated? If your listing is deactivated, check the Account Health Dashboard page to ensure you are compliant with Amazon’s selling policies. As a reminder, CX health of your product listing does not affect your overall account health.
What is the difference between Account Health Dashboard (AHD) and Voice of the Customer (VOC)? The VOC dashboard is an insight generating dashboard that allows you to listen to customers opinions and/or experiences of your product offering. It is also a tool that helps connect these insights to actions should you need to improve your product or listings’ satisfaction. The Account health dashboard surfaces your overall account health based on Amazon’s selling policies. AHD will be the centralized dashboard to view and address all concerns regarding deactivations.
How do I learn more about the root cause breakdown? We will be launching new help pages to provide visibility into the new root cause breakdowns provided for your listings. You may view the various help pages here.
Will I still be able to see direct customer feedback? Yes, direct customer feedback will still be visible, when available. The new root cause identification will be an added layer to provide Sellers with a deeper understanding of the customer feedback.
Will all of the features presented in the Accelerate Conference video be available with the re-launch of VOC? (Video found on YouTube under the 'Amazon Accelerate 2022' playlist Title: Supporting Customer Needs: New Voice of the Customer Features) No. The team is working on making these new enhancements and making these features available as soon as we can. The improvements we make are fluid so we do not have a specific date, but we will plan on communicating launches through Seller Central and Seller Forums when they become available. However, the features listed in the overview of this post, such as the new root cause breakdowns and additional seller actions, will be available.
What are some resources I can use to better understand VOC? There are a few help pages available for VOC and more to be launched throughout the year:
Quick Tip: Voice of the Customer Dashboard Launch Updates
Today is a great day for a new launch update!
Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings. These features will provide increased transparency and tools for you to monitor customer feedback trends. In addition, they will provide improved structure to easily digest key focus areas with guided options to improve your customers’ experience with your products.
Some of the key features that will be launched include:
- An improved and simplified visualization of feedback and trends.
- Tailored actions that can be taken to improve customer experience.
- Increased sources of feedback to improve the insights into customer concerns.
- New root cause identification and breakdown to provide a summarized version of the customer feedback.
Please note that some sellers may take some time to see this new experience as changes propagate through the system.
Please find some frequently asked questions below:
How do I find VOC? The Voice of the Customer (VOC) dashboard is housed in Seller Central, within the Performance tab. When you click on “Voice of the Customer” you will be automatically directed to your VOC dashboard.
Are these features available on the Desktop page and Mobile Application? No, these features are currently only available on the Desktop experience.
What should I do if I see a listing is deactivated? If your listing is deactivated, check the Account Health Dashboard page to ensure you are compliant with Amazon’s selling policies. As a reminder, CX health of your product listing does not affect your overall account health.
What is the difference between Account Health Dashboard (AHD) and Voice of the Customer (VOC)? The VOC dashboard is an insight generating dashboard that allows you to listen to customers opinions and/or experiences of your product offering. It is also a tool that helps connect these insights to actions should you need to improve your product or listings’ satisfaction. The Account health dashboard surfaces your overall account health based on Amazon’s selling policies. AHD will be the centralized dashboard to view and address all concerns regarding deactivations.
How do I learn more about the root cause breakdown? We will be launching new help pages to provide visibility into the new root cause breakdowns provided for your listings. You may view the various help pages here.
Will I still be able to see direct customer feedback? Yes, direct customer feedback will still be visible, when available. The new root cause identification will be an added layer to provide Sellers with a deeper understanding of the customer feedback.
Will all of the features presented in the Accelerate Conference video be available with the re-launch of VOC? (Video found on YouTube under the 'Amazon Accelerate 2022' playlist Title: Supporting Customer Needs: New Voice of the Customer Features) No. The team is working on making these new enhancements and making these features available as soon as we can. The improvements we make are fluid so we do not have a specific date, but we will plan on communicating launches through Seller Central and Seller Forums when they become available. However, the features listed in the overview of this post, such as the new root cause breakdowns and additional seller actions, will be available.
What are some resources I can use to better understand VOC? There are a few help pages available for VOC and more to be launched throughout the year:
Quick Tip: Voice of the Customer Dashboard Launch Updates
Today is a great day for a new launch update!
Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings. These features will provide increased transparency and tools for you to monitor customer feedback trends. In addition, they will provide improved structure to easily digest key focus areas with guided options to improve your customers’ experience with your products.
Some of the key features that will be launched include:
- An improved and simplified visualization of feedback and trends.
- Tailored actions that can be taken to improve customer experience.
- Increased sources of feedback to improve the insights into customer concerns.
- New root cause identification and breakdown to provide a summarized version of the customer feedback.
Please note that some sellers may take some time to see this new experience as changes propagate through the system.
Please find some frequently asked questions below:
How do I find VOC? The Voice of the Customer (VOC) dashboard is housed in Seller Central, within the Performance tab. When you click on “Voice of the Customer” you will be automatically directed to your VOC dashboard.
Are these features available on the Desktop page and Mobile Application? No, these features are currently only available on the Desktop experience.
What should I do if I see a listing is deactivated? If your listing is deactivated, check the Account Health Dashboard page to ensure you are compliant with Amazon’s selling policies. As a reminder, CX health of your product listing does not affect your overall account health.
What is the difference between Account Health Dashboard (AHD) and Voice of the Customer (VOC)? The VOC dashboard is an insight generating dashboard that allows you to listen to customers opinions and/or experiences of your product offering. It is also a tool that helps connect these insights to actions should you need to improve your product or listings’ satisfaction. The Account health dashboard surfaces your overall account health based on Amazon’s selling policies. AHD will be the centralized dashboard to view and address all concerns regarding deactivations.
How do I learn more about the root cause breakdown? We will be launching new help pages to provide visibility into the new root cause breakdowns provided for your listings. You may view the various help pages here.
Will I still be able to see direct customer feedback? Yes, direct customer feedback will still be visible, when available. The new root cause identification will be an added layer to provide Sellers with a deeper understanding of the customer feedback.
Will all of the features presented in the Accelerate Conference video be available with the re-launch of VOC? (Video found on YouTube under the 'Amazon Accelerate 2022' playlist Title: Supporting Customer Needs: New Voice of the Customer Features) No. The team is working on making these new enhancements and making these features available as soon as we can. The improvements we make are fluid so we do not have a specific date, but we will plan on communicating launches through Seller Central and Seller Forums when they become available. However, the features listed in the overview of this post, such as the new root cause breakdowns and additional seller actions, will be available.
What are some resources I can use to better understand VOC? There are a few help pages available for VOC and more to be launched throughout the year:
28 replies
28 replies
Seller_U2iypJCercyzc
How about showcasing another Amazon customer in The Voice of the Third Party Seller.
We should all be entitled to those metrics.
Seller_b82R3ftTHqzHW
A meaningless metric made even more meaningless .....
Seller_aEzr9PjpfpuxN
Amazon has to do away with VOC it is meaningless. Almost 100% of the customer lie when the open a return stating the item is defective etc so they don't have to pay return shipping and get a full refund. out of all my returns last year I had one item that was defective the rest where all lies nothing was wrong with the item. But yet every time customer states the item is defective etc you take a metrics hit in VOC
The worst part about this Amazon knows this and they refuse to do anything about it
Seller_gdX6mm1HIo4ov
Why does Amazon keep sending me emails saying my product is being investigated for high NCX rates when it's VOC rating is always good or excellent?
Seller_GcgO8JJ3AX3Rw
This is a completely useless metric I never look at!
I want a Voice of the Seller metric!
I could say that it is outrageous that I have someone file for a return 5 minutes after I had used Buy Shipping. I had printed it out and shut my computer down and went to the PO. When I got home I had a return request for 'did not approve purchase'. I emailed the buyer that I had just mailed the item and to get a refund they need to return the item as instructed by amazon in the condition listed.
I cannot help but think they learned from reading online that they could game the system by filing the return right after confirmation; open an item, burn the cds and return this way. I mean come on, the order had been placed on Friday night and 5 minutes after I shipped it they filed for a return. I will be able to tell if the customer opened the item and took it out of my very secure packing in bubble wrap so I wonder if I have any recourse if I identify they 'used/copied' the item? Yea, I know I cannot prove they burned it. I'm just grousing that if they did not approve purchase why would they open the contents?
But 2 days after delivery, they have not lifted a finger to return it! Maybe they won't.
Then I have someone else who field a return for 'did not approve purchase' right after it was delivered; never returned it; then filed another return request 2 weeks later claiming 'no longer needed'. A week later, no movement has been made to return it. I told the customer they ain't getting a refund until they get off their tush and return it! I wonder if they were limited in options for reason for return after it was delivered because 'no longer needed' sure don't jive with 'didn't approve purchase'.
All this and they get refunded upon first scan if they bother!
I wish amazon had to 'listen' to the Voice of the Seller. It would sound like Pantera or Metallica letting off some frustration at the world!
Seller_0ZAk3GJ1SiqL3
This whole thing has always been useless because Amazon doesn't take into account the fact that most of the time when a customer is dissatisfied and it isn't due to the item being defective, it's because they didn't bother to read the item details. I've had two products impacted by this and both times all the customer comments revealed they hadn't read anything.
Seller_J0xYxk5WE0PmN
I just wish that the seller wasn't always so blind-sided by the customer feedback with little ability to have it removed when things are fixed up for the customer. The seller should be given some time to respond to something negative before it gets posted to the public. Angry customers tend to post things that permanently damage the seller far beyond any damage done to them, if any and that's not fair at all. We should at least have a chance to prevent that from happening. If they have a legit complaint and we get a chance to fix it and don't, then it's on us... go ahead and post the negative feedback. But if we take care of it completely, then the negative feedback should never be shown to the public.
Seller_CW0P5hgbsiqWX
"Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings...."
This so called "tool" was designed by employees who are not full-time sellers or do not own a retail store.
Removing the Communications Blockage with the customer after the sale most likely will have a better effect. Let's hope it is included in your Updates.
As a seller, I find it basically useless. Not sure why Amazon employs people to manage and update it. We have all Excellent ratings except for the 3 scammer returns who got caught. And Amazon thinks this product to improve my service. Get rid of the Fraudulent and false return buyer's, or at lease make a public statement telling sellers why Amazon accepts their behavior.
Now if Amazon were to get rid of RFS for 3rd party sellers. I think there could be a million likes. Give it a try and see what happens.
Seller_CW0P5hgbsiqWX
Today is a great day for a new launch update!
IT IS NOT. The day Amazon does away with RFS, it will be a good day.
The last good day was May 1, 2016. That's the day Amazon took over handling INR claims. Sellers have not had another good day since then.
Seller_hW6UpEsBcQ7Yk
6 out of 7 negatives I received were for customers who used the wrong return reason. Those 6 we had filed Safe-T claims against and won. I did use this as a learning experience, use the wrong return reason to PO a seller.
Seller_U2iypJCercyzc
How about showcasing another Amazon customer in The Voice of the Third Party Seller.
We should all be entitled to those metrics.
Seller_U2iypJCercyzc
How about showcasing another Amazon customer in The Voice of the Third Party Seller.
We should all be entitled to those metrics.
Seller_b82R3ftTHqzHW
A meaningless metric made even more meaningless .....
Seller_b82R3ftTHqzHW
A meaningless metric made even more meaningless .....
Seller_aEzr9PjpfpuxN
Amazon has to do away with VOC it is meaningless. Almost 100% of the customer lie when the open a return stating the item is defective etc so they don't have to pay return shipping and get a full refund. out of all my returns last year I had one item that was defective the rest where all lies nothing was wrong with the item. But yet every time customer states the item is defective etc you take a metrics hit in VOC
The worst part about this Amazon knows this and they refuse to do anything about it
Seller_aEzr9PjpfpuxN
Amazon has to do away with VOC it is meaningless. Almost 100% of the customer lie when the open a return stating the item is defective etc so they don't have to pay return shipping and get a full refund. out of all my returns last year I had one item that was defective the rest where all lies nothing was wrong with the item. But yet every time customer states the item is defective etc you take a metrics hit in VOC
The worst part about this Amazon knows this and they refuse to do anything about it
Seller_gdX6mm1HIo4ov
Why does Amazon keep sending me emails saying my product is being investigated for high NCX rates when it's VOC rating is always good or excellent?
Seller_gdX6mm1HIo4ov
Why does Amazon keep sending me emails saying my product is being investigated for high NCX rates when it's VOC rating is always good or excellent?
Seller_GcgO8JJ3AX3Rw
This is a completely useless metric I never look at!
I want a Voice of the Seller metric!
I could say that it is outrageous that I have someone file for a return 5 minutes after I had used Buy Shipping. I had printed it out and shut my computer down and went to the PO. When I got home I had a return request for 'did not approve purchase'. I emailed the buyer that I had just mailed the item and to get a refund they need to return the item as instructed by amazon in the condition listed.
I cannot help but think they learned from reading online that they could game the system by filing the return right after confirmation; open an item, burn the cds and return this way. I mean come on, the order had been placed on Friday night and 5 minutes after I shipped it they filed for a return. I will be able to tell if the customer opened the item and took it out of my very secure packing in bubble wrap so I wonder if I have any recourse if I identify they 'used/copied' the item? Yea, I know I cannot prove they burned it. I'm just grousing that if they did not approve purchase why would they open the contents?
But 2 days after delivery, they have not lifted a finger to return it! Maybe they won't.
Then I have someone else who field a return for 'did not approve purchase' right after it was delivered; never returned it; then filed another return request 2 weeks later claiming 'no longer needed'. A week later, no movement has been made to return it. I told the customer they ain't getting a refund until they get off their tush and return it! I wonder if they were limited in options for reason for return after it was delivered because 'no longer needed' sure don't jive with 'didn't approve purchase'.
All this and they get refunded upon first scan if they bother!
I wish amazon had to 'listen' to the Voice of the Seller. It would sound like Pantera or Metallica letting off some frustration at the world!
Seller_GcgO8JJ3AX3Rw
This is a completely useless metric I never look at!
I want a Voice of the Seller metric!
I could say that it is outrageous that I have someone file for a return 5 minutes after I had used Buy Shipping. I had printed it out and shut my computer down and went to the PO. When I got home I had a return request for 'did not approve purchase'. I emailed the buyer that I had just mailed the item and to get a refund they need to return the item as instructed by amazon in the condition listed.
I cannot help but think they learned from reading online that they could game the system by filing the return right after confirmation; open an item, burn the cds and return this way. I mean come on, the order had been placed on Friday night and 5 minutes after I shipped it they filed for a return. I will be able to tell if the customer opened the item and took it out of my very secure packing in bubble wrap so I wonder if I have any recourse if I identify they 'used/copied' the item? Yea, I know I cannot prove they burned it. I'm just grousing that if they did not approve purchase why would they open the contents?
But 2 days after delivery, they have not lifted a finger to return it! Maybe they won't.
Then I have someone else who field a return for 'did not approve purchase' right after it was delivered; never returned it; then filed another return request 2 weeks later claiming 'no longer needed'. A week later, no movement has been made to return it. I told the customer they ain't getting a refund until they get off their tush and return it! I wonder if they were limited in options for reason for return after it was delivered because 'no longer needed' sure don't jive with 'didn't approve purchase'.
All this and they get refunded upon first scan if they bother!
I wish amazon had to 'listen' to the Voice of the Seller. It would sound like Pantera or Metallica letting off some frustration at the world!
Seller_0ZAk3GJ1SiqL3
This whole thing has always been useless because Amazon doesn't take into account the fact that most of the time when a customer is dissatisfied and it isn't due to the item being defective, it's because they didn't bother to read the item details. I've had two products impacted by this and both times all the customer comments revealed they hadn't read anything.
Seller_0ZAk3GJ1SiqL3
This whole thing has always been useless because Amazon doesn't take into account the fact that most of the time when a customer is dissatisfied and it isn't due to the item being defective, it's because they didn't bother to read the item details. I've had two products impacted by this and both times all the customer comments revealed they hadn't read anything.
Seller_J0xYxk5WE0PmN
I just wish that the seller wasn't always so blind-sided by the customer feedback with little ability to have it removed when things are fixed up for the customer. The seller should be given some time to respond to something negative before it gets posted to the public. Angry customers tend to post things that permanently damage the seller far beyond any damage done to them, if any and that's not fair at all. We should at least have a chance to prevent that from happening. If they have a legit complaint and we get a chance to fix it and don't, then it's on us... go ahead and post the negative feedback. But if we take care of it completely, then the negative feedback should never be shown to the public.
Seller_J0xYxk5WE0PmN
I just wish that the seller wasn't always so blind-sided by the customer feedback with little ability to have it removed when things are fixed up for the customer. The seller should be given some time to respond to something negative before it gets posted to the public. Angry customers tend to post things that permanently damage the seller far beyond any damage done to them, if any and that's not fair at all. We should at least have a chance to prevent that from happening. If they have a legit complaint and we get a chance to fix it and don't, then it's on us... go ahead and post the negative feedback. But if we take care of it completely, then the negative feedback should never be shown to the public.
Seller_CW0P5hgbsiqWX
"Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings...."
This so called "tool" was designed by employees who are not full-time sellers or do not own a retail store.
Removing the Communications Blockage with the customer after the sale most likely will have a better effect. Let's hope it is included in your Updates.
As a seller, I find it basically useless. Not sure why Amazon employs people to manage and update it. We have all Excellent ratings except for the 3 scammer returns who got caught. And Amazon thinks this product to improve my service. Get rid of the Fraudulent and false return buyer's, or at lease make a public statement telling sellers why Amazon accepts their behavior.
Now if Amazon were to get rid of RFS for 3rd party sellers. I think there could be a million likes. Give it a try and see what happens.
Seller_CW0P5hgbsiqWX
"Voice of the Customer (VOC) is launching new, innovative features to help you better review and address customer needs regarding your listings...."
This so called "tool" was designed by employees who are not full-time sellers or do not own a retail store.
Removing the Communications Blockage with the customer after the sale most likely will have a better effect. Let's hope it is included in your Updates.
As a seller, I find it basically useless. Not sure why Amazon employs people to manage and update it. We have all Excellent ratings except for the 3 scammer returns who got caught. And Amazon thinks this product to improve my service. Get rid of the Fraudulent and false return buyer's, or at lease make a public statement telling sellers why Amazon accepts their behavior.
Now if Amazon were to get rid of RFS for 3rd party sellers. I think there could be a million likes. Give it a try and see what happens.
Seller_CW0P5hgbsiqWX
Today is a great day for a new launch update!
IT IS NOT. The day Amazon does away with RFS, it will be a good day.
The last good day was May 1, 2016. That's the day Amazon took over handling INR claims. Sellers have not had another good day since then.
Seller_CW0P5hgbsiqWX
Today is a great day for a new launch update!
IT IS NOT. The day Amazon does away with RFS, it will be a good day.
The last good day was May 1, 2016. That's the day Amazon took over handling INR claims. Sellers have not had another good day since then.
Seller_hW6UpEsBcQ7Yk
6 out of 7 negatives I received were for customers who used the wrong return reason. Those 6 we had filed Safe-T claims against and won. I did use this as a learning experience, use the wrong return reason to PO a seller.
Seller_hW6UpEsBcQ7Yk
6 out of 7 negatives I received were for customers who used the wrong return reason. Those 6 we had filed Safe-T claims against and won. I did use this as a learning experience, use the wrong return reason to PO a seller.
