The order defect rate is 2%, and I face the risk of account deactivation. How can I reduce this order defect rate? Will it automatically recover after a while?

Case ID 15268406391

I’ve been an Amazon seller going on more than 6 years.

Perfect metrics. Nearly 100% positive feedback.

On 3/14/24 I received a negative feedback. Because of slow sales, it created an order defect rate of 1.12% This caused me to lose ALL of my featured offers/buy box. Which of course caused me to go from slow sales to nearly no sales. Because of this reason, my order defect rate continues to go up (it's now at 2.13%). And my account is at risk of deactivation.

I figured the best course of action is to let the 60 days go by, the Order Defect Rate will reset, and hopefully I will get back my featured offers. According to an account specialist I spoke to on 4/26/24, this should have happened on 5/11/24. Today, 5/13/24, the risk of deactivation banner is still there, the order defect rate is still showing over the 1%, and is only getting worse due to slow/no sales. And of course no featured offers/buy box.

Today, 5/13/24, I spoke with an account health specialist. From what I now understand, the order defect rate does not reset after 60 days? I have to somehow try to get it under 1%? And only then will I have a chance at getting featured offers? As I explained to her, how can I get orders without the buy box? Which means I will never get that rate under 1%. She told me to contact seller support about the buy box. But when I do, they tell me the rate has to first be under 1%. So 60 days later, round and round we go with no resolution. Which will ultimately lead me to downgrade my account and then likely force me to just close my account.

Maybe someone/anyone can help?

I've copied what I think are a few mod's from another post. This is my 1st time asking for any real help. If I'm doing it wrong, please help guide me in the correct direction.

Case ID 15268406391

@Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU @Seller_c2KLMXKhUYF3u @Seller_t9kvdr2yixQej

my order defect rate goes to 1.98 and keeps increasing. any remedy or it will sorted out on its own. I took an eye on my product issues and sorted them out.