the saga of amazon losing our products and doing nothing about it continues. Yesterday I woke up to our inventory at 0. Knowing we had inventory just 3 days ago with only 1 sale in the 3 days, I knew something was up.
I have raised this case 3 times. I have spent 3.5 hours in just ONE CALL to a seller support and have gotten nowhere. This seems illegal to me. If my ledger says I have the units, and they are all accounted for in the respective warehouses, how can amazon get away with just saying. "it's gone", without any proof of sale?
The math doesn't add up, and we are just victims to what amazon wants to change or say with property they have obviously signed for and allocated. we cannot get help, it is beyond frustrating. We want to go legal, is anyone out there suffering the same issues?
Hi @Seller_68Ycyg8HF4Wm4, I'm sorry to read about this experience. If you share the support case ID(s) in question I will take a look and see where I can escalate for further assistance.
Topher