You have open return requests
In the same area that shows orders to ship and emails to answer, there is a category notated:
"You have open return requests"
The implication is that this is part of our workload that we need to take action on.
Sometimes Amazon auto refunds, and sometimes the refund needs to be manually taken care of.
Either way, in order to "close out" the refund request we must select a reason, and I am reasonably sure that this reason makes its way to the customer by email.
There are four options:
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Partial Refund Issued
Item not returned
Return request canceled
Duplicate return request
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If Amazon preemptively refunds in full or we issue a full refund, none of the above options seem appropriate to be attached to the closing out of the refund request email that is sent to the customer.
Firstly, I guess it should be established whether such an email actually gets sent to the customer.
If not, selecting a random reason to close the return out is not an accurate reflection of why a refund request is being closed out--if Amazon is keeping score.
0 replies
Seller_Oyj3mVMZABKQy
Hello! Did you ever get an answer to this question? I have the same situation. Thanks! Margie
Danny_Amazon
Hello @Seller_wUy1i1ZIDxZlX- and thanks for asking this question here on the seller forums.
In situations where a full refund is issued against a return request, that return should be automatically completed per this help page.
I am unsure if the exact reason code selected when closing a return request will be directly conveyed to a buyer, but they would be able to determine what amount of refund they received!
I hope this helps, and thanks again for the post!
-Danny
Seller_Oyj3mVMZABKQy
You wrote this out very well! Thanks! Margie
