Lately, we’ve been contacted by multiple customers who say Amazon instructed them to “reach out to the seller for an alternate resolution” because their return shipping cost is over $30. We're unclear on why this message is being sent.

When we inform customers that there isn't an alternative resolution beyond returning the item at their expense, as outlined in our return policy, they understandably become frustrated with us.

Can Amazon clarify what is meant by “alternate resolution” in these cases?

Our policy clearly states that return shipping is the customer’s responsibility. If that’s the case, why are customers being told the seller must offer other options?

The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.

I have been getting lot of email requesting returnless refund. Customer is asking for refund claiming the product was not right, incorrect, or damaged, or late delivered. They want to return but they cannot return the item because they are disabled. This is happening a lot. I feel horrible by putting disabled person through physical hardship. Initially I started refunding. But it became endemic. Just curious-- Is it just me or is it happening a lot? If all the disabled person keeps buying and asking for free product then as a seller we will have no business. I also dont want to feel inhumane towards individual who truly disabled. Or is it just my luck that all problematic customers are disabled. Or only disabled customers buy from me.