LINK: https://sellercentral.amazon.com/discounts/detail/US/77d17eb8-5da7-4762-8ccc-e6e8efe8c7e0

Issue Details:

Many items are being incorrectly flagged as "Minimum percent off 16%" in the system, despite meeting all promotion eligibility requirements

Anomaly Observations:

Backend shows error alerts

Frontend displays & promotion functions normally

Critical Impact:

Error status lockdown prevents submission of promotion cancellation requests

Severely hinders promotional cadence adjustments @Seller_l3eCP9f1PtJXC

This is the case but can not solve the issue ID 17492619161 We have 13 products have this issue

Hello,

Previously, Our ODR went up to more than 1% due to which we lost all the buy boxes, now our account is back to 0.55% order defect rate which is below the 1% mark, but still we are not getting any buy box back. Can someone help us please

case ID: 17477597441

I created a promotion to offer a discount on orders of 3+ units, but it doesn't appear the promotion is working properly. It's offering the promotion on 1 unit. However, when I try to disable the promotion I cannot. The message underneath the promotion says:

Coupons cannot be accessed through Promotions. To view and manage coupons, go to Advertising > Coupons > Subscribe and Save Coupons.

But when I go to the coupons page, the promotion doesn't exist there either.

Anyone know how to disable this? Case ID is 17363039151