For at least 2 weeks, the SFP dashboard said Amazon was monitoring the storm and Sellers would not be held accountable for late deliveries into the impacted areas. For two weeks, the super majority of our on-time delivery defects were for areas impacted by the store. For two weeks, our FedEx team had their data analytics folks bump 100% of our OTD defects against their internal data and showed the super majority of our defects were due to weather. For two weeks, we followed our SAS account manager's recommendation and shared the full details with the SFP team. For two weeks, we've received strikes on our account for OTD defects.

What was the point of saying you'd protect Sellers for late deliveries in this area if you weren't actually going to protect Sellers? The data is CRYSTAL clear whether you just use common sense and a weather map, whether you look at the data we shared, or whether you look at the data that FedEx indicates they share with Amazon every week.

It is as if only the SFP team is unaware that it snowed from TX to NC to FL and that the roads were a mess and packages would be delayed. Yet, two weeks of an announcement that they were monitoring the storms and would protect us.

@Seller_RSwABJNHpHnEZ

Today will be the second day of no pickups from either UPS or FedEx (confirmed with phone call through national lines) with USPS being hit or miss on a normal day (also called with no answer).

I've called multiple stores with none answering their phones.

I anticipated no package pickup yesterday and upgraded customer shipping accordingly to ship today...but no pickups two days in a row is unheard of for me in 8 years of selling on Amazon.

I'm not sure what to do at this point as it is now too late for vacation mode.

I saw a post from @Seller_NGsbQYFacZKVL about a way to appeal late shipments, but a bunch of orders have already "shipped" and have labels.

Do I eat the cancellation rate, the late shipment rate, late delivery rate, or combination of all of the above?

Any insight from sellers and mods would be appreciated.

Hello, I need some help. I sell on Amazon, and until now, my account late shipment rate has never been above 4%. Due to some system issues, I've been delayed in providing tracking information. Now, my late shipment rate for Last 10 days has gone above 4% to 4.61% but for 30 days it will be at 1.1%. so I’m barely ok with the 30 day range.. But because of the 10-day, I'm seeing a warning on my account that says ' Your account is at risk of deactivation'.

Will my account get suspended for it being over 4% for the last 10 days? Or is the 10 day more of a watch so you can get it under control before it affects your 30 day?

Thank you in advance